Overall I am satisfied. I found the sticker on my car was not updated. I do not have the date for my next service. I called your facility soon after the service and was told that sticker will be arriving in mail. I haven’t received anything so far. Please do send me the sticker. Thanks.
7/27/2020
Wesley B. VERIFIED CUSTOMER
Thank you and Michael Babcock is a true professional and always extremely helpful!
7/27/2020
Justin B. VERIFIED CUSTOMER
Sophia was great to work with and very helpful in getting my car fixed.
7/27/2020
Paloma P. VERIFIED CUSTOMER
Minh was very helpful. He provided excellent customer service and answered all my questions that I had since I have no idea what has to get done with a service. He provided me with the info of what was more important to do and what I could do later in the future do to the covid 19. He was great!
7/27/2020
Lilen M. VERIFIED CUSTOMER
Minh, was great! He even call Matt to resolve the GPS issues to address right away. Alondra was great too. She came and ask if I am picking up the vehicle. Help me to get my vehicle.
7/27/2020
CHRIS B. VERIFIED CUSTOMER
1. During initial consult..I was informed by Carlos that if my timing belt had been changed I would have a sticker installed showing installation date. After work has been performed...I still do not see sticker under the hood.
2. I paid 199.00 for luxury detail and I had dirt around glass window trim. Missing front passenger and driver mats.
3. After driving my car...check engine light came on along with VSC lights.
4. Requested battery cover to be ordered and installed, but wasn’t included.
5. Called service department but couldn’t reach anyone before leaving out of town.
7/27/2020
Charles Z. VERIFIED CUSTOMER
Thanks for your help
7/27/2020
Pohsun M. VERIFIED CUSTOMER
The service was awesome!
7/27/2020
Karina N. VERIFIED CUSTOMER
Thank you for being super nice! And keeping me updated the entire time.
7/27/2020
Helga D. VERIFIED CUSTOMER
I simply brought my car in for a scheduled checkup. I appreciate that Michael noticed the condition of my tires right away and put together a proposal to make sure that I had safe, good quality tires at a reasonable rate. He was very patient with my husband and me as we needed time to make a decision. I never felt rushed. I felt that a Michael was professional and cared about helping us with the decision. I also greatly appreciate that a loaner car is provided at no cost. We have purchased our recent Lexus car based on the experience of a Lexus car/loaner. Thank you, Michael.
7/27/2020
Peter H. VERIFIED CUSTOMER
Randy, you’ve been great. Thx.
7/27/2020
Karen M. VERIFIED CUSTOMER
Excellent service 10 plus.
7/27/2020
Yaser H. VERIFIED CUSTOMER
Thank you Ramsin for the exceptional customer service.
7/27/2020
Thinh Q. VERIFIED CUSTOMER
My touch screen dashboard stopped working after I came in for the service. Can I schedule a time to have it fixed? Thanks
7/26/2020
Johny Y. VERIFIED CUSTOMER
I really enjoyed the service specially working with Hes such gentleman, service was great I will recommend this to all my friends and family.
7/26/2020
Hoa V. VERIFIED CUSTOMER
Thank you for the prompt and great service.
7/26/2020
Fariba M. VERIFIED CUSTOMER
Hi, Ramsin was great and had very nice experience with him. I will only work with him from now on. Regards
Fariba
7/26/2020
Samsudin K. VERIFIED CUSTOMER
Thanks for great service
7/26/2020
Nicole F. VERIFIED CUSTOMER
Mike, you were awesome! Thank you for all your help. Outstanding customer experience from Lexus. Was not expecting a car wash AND a gas tank fill! Top notch!