Wish they would’ve changed my air filter because it was marked red on the return slip, but I understand they won’t do it because the service is free from Toyota care.
10/26/2020
Tim T. VERIFIED CUSTOMER
I was mostly satisfied with my first experience at Longo Toyota. My only real issue was with setting an appointment in the first place. I would much prefer doing it online than through the phone but the website keeps blocking me from logging in by telling me that my browser is not accepting cookies. Even after unrestricting cookies from the site and using two different browsers (Chrome and Edge), it says I still had cookies disabled even though I don't have that issue with any other site. It also took multiple attempts to actually set an appointment before the site told me it was successful. Then, after I set an appointment for both maintenance and a full detail, I was called and notified that both couldn't be done in the same day. I completely understand that but it would have been nice if the site somehow caught that before the appointment was finalized
10/26/2020
WILLA Z. VERIFIED CUSTOMER
When I was directed to her booth, I found it empty. I had to ask 2 people to call/page her and wait for 15 minutes before she returned. In addition, she was very unwilling to help me with my issues. I have a 10 year bumper-to-bumper warrantee from Toyota, but she immediately suggested that I take my car to Honda once she saw that it was a second hand Honda car without listening or looking into my situation.
10/25/2020
Andrew V. VERIFIED CUSTOMER
Great customer service!
10/25/2020
Paul M. VERIFIED CUSTOMER
She is nice
10/25/2020
Ianne W. VERIFIED CUSTOMER
My appointment was at 7:45am. Checked in on time and I was told that the car would be ready by 11am. Picked up by an uber and got back there around 10:30am. Got a text that it’ll get delayed and i ended up waiting til 12:30. ???????????
10/25/2020
PETER W. VERIFIED CUSTOMER
You should let people know about the duration of the service. So people can plan there day
10/25/2020
Zhengbing R. VERIFIED CUSTOMER
His service is very enthusiastic and a very good person. quite satisfied
10/25/2020
Michelle A. VERIFIED CUSTOMER
My first time at Longo for service and I will definitely return. Danny put me at ease and was super friendly. I would recommend him highly.
10/25/2020
AARON B. VERIFIED CUSTOMER
Excellent service and care. Longo is the best
10/25/2020
Nian G. VERIFIED CUSTOMER
Albert lopez was super friendly and helpful.
10/25/2020
David T. VERIFIED CUSTOMER
Entire Orange Team was awesome
10/25/2020
Joseph G. VERIFIED CUSTOMER
Kayla was friendly, professional and kept us updated on our Corolla. Thank you for a great representative of Longo Toyota.
10/25/2020
Cruz R. VERIFIED CUSTOMER
I am satisfied with the service thankyou
10/25/2020
Annisa R. VERIFIED CUSTOMER
????????
10/25/2020
MARINO V. VERIFIED CUSTOMER
Excellent....
10/25/2020
Enze M. VERIFIED CUSTOMER
Nice and patient guy.
10/25/2020
GREGORY P. VERIFIED CUSTOMER
Martin was polite efficient and professional. He was quick to react to concerns and I would recommend him anytime.
10/25/2020
Kidanu M. VERIFIED CUSTOMER
He explained all the car needed to be fix. Looked at the work done by SF Toyota and also took the suggestion the SF Toyota to fix our need. Very good man and very helpful. We are a customer of Longo Toyota more the ten years, all our car was bought and rented from Longo Toyota. Thank you