Longo Toyota Auto Repair Service

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Martin was very helpful and considerate, and took the time to answer all of my questions.

Mandi always does an exception job in taking care of my 4Runner. I appreciate her friendliness, professionalism, and her attention to making sure that all of my concerns are addressed. Thank you Mandi.

Martin is a pleasure to deal with. Always polite and helpful.

He is the only one I will take my car to, I live in Apple valley and I go to Longo because he never leads to the wrong choices

Martin was a great help and took care of us professionally! Would definitely recommend his services

Grasias

Alberto updated me before the maintenance service was over.

I went to fix a recall on my 2018 RAV 4 that I recently purchased at longo Toyota. After waiting about an hour and a half, Alex explained “there is an issue with your cars battery and whatever factory it came from inserted the wrong size of the battery so you would have to buy a new one.” I was very confused as I bought the car at longo Toyota and I was instructed to bring my car in to “fix the recall.” Not only did my recall not get fixed, but I was also then asked to pay for a battery that didn’t fix which was never my fault when purchasing the car. After instructing me to sign a paper to decline the payment of this battery, he then told me to wait for 10 minutes so that he could gather paperwork. Thirty minutes later I checked in with him regarding the paperwork, and he said that I would need to go check out at the cashier. Instead of instructing me to do so in the first place, and making it seem that I needed to wait where I had been working with him, I had just now wasted another 30-45 minutes. Not to mention that during this entire exchange and waiting around- my car sat in the same exact spot untouched. All in all it was a complete waste of my time, the recall issue was not resolved, and Alex was of no help and I am very dissatisfied with my experience.

Thank you, it was a good experience and the service by the attendant was very good, thanks.

Jorge was great. He was polite, informative and had my car ready at the time specified.

Great Service

Was surprised about the long wait time to pay. Only one person working behind the counter and long line of people waiting to pay. JJ was a pleasure to work with.

Great service!! Found the issue with my car and fixed it readily!

He was so nice to me...

Very rude

He got all issues sorted out promptly. 10/10

Thank you Noli For your great customer service. Your awesome ????????

According to page 1, item A, it states that several connectors were broken during the repair and were secured by “fipg”. I was not advised of this. Hopefully this other method of connecting the several lines with broken connectors will not come loose. Can someone let me know what type of connector is fipg. On page 2 item D it denotes that I monitor the oil pan for leaks after the repair and if it does happen to return it for a reseal. Can it please be confirmed that any reseal needed will be no cost to me. Otherwise, everything else was fine and service consultant was courteous and helpful by providing a rental car so I didn’t have to wait at the dealership for the car. Thank you for your assistance in this matter.

Mr Haro was cordial, helpfull and answered all my questions. Most importantly he push to finish my car at my requested time.