Longo Toyota Auto Repair Service

Albert Lopez, kept me informed at all times. He was polite n friendly.

good!

Noli Evangelista always provides an exceptional service. 1) Always gives his full attention to customer upon arrival. 2) Listens really well to understand every need of customer. 3) Gives his recommendations as needed. 4) He reports back to customer with all proper and clear information. 5) Always on top updating customer especially when one is waiting in the area and even out of the area. 6) Thank you for the wonderful gesture of giving a complementary oil change. Really appreciate it especially after having a rough day. I appreciate the great services always provided.

Everything was great.

Martin was very helpful and pleasant. Had my car back to me as promised in a timely matter.

Very nice and helpful. Thank you so much!

Accommodating, has performed good customer service to me. Asset to your company.

Ethan was very professional, nice, friendly, and had a calm and patient demeanor. I also appreciated his ability to explain how/why a concern was recommended in a more simplied way for me to better understand and justify the expense. FYI...a shoutout to Clemente for his professional and friendly assistance while paying for my service and repairs. (Both Ethan and Clemente are relatively new employees at Longo. Great hiring!). On a different note to Longo Management: You are always surveying your guests, but what about your employees? Based on this week’s service and my prior service (which was the day before your Christmas dinner party), I spoke to several employees at the Concierge and Guest check out desks at both visits. Instead of high-end, beautifully plated food (with less food on the plate), they would much prefer something a little less high-end that results in a bit more food on their plates. You should really discreetly inquire how many team members went out to eat AFTER leaving the holiday party! But, the overall consensus is that your team members really enjoy the party and appreciate you giving this to them—especially since it now held as a company-wide holiday party! And to think, this all started when I asked “so how was the holiday party?” Will you please take into consideration what your team members are saying? I hope you do...just the ones I spoke to this week are worth it (Ethan, Ryan, Clemente, Dora, Trish, and a couple of others that I apologize for neglecting to remember their names!)!

Exceptional service, very accommodating!

Awesome service advisor. Very helpful, understanding and courteous. Thank You Very Much!

I loved that he took the time to explain everything as well as write down what should be replaced on the vehicle so my husband could see it and decide what to do with it.

Too slow. 7:15 to 11:45 WITH an appointment. The advisor was great.

Very satisfied with the friendly service provided.

Funny, stright fwd. efficient.

The service was great and fast . I’m very satisfied with the work you do. Thank you!

fast service, always updated with information and kept me in the know about extra services etc.

Very good service.

Excellent service !

Very helpful, friendly with excellent customer service etiquette!

Joe was very accomodating to my needs. I will definitely ask for him on my next visit.