He kept me informed and was very aware of my vehicles history. He also delivered my vehicle as promised
8/9/2018
Stephen C. VERIFIED CUSTOMER
Jonathon was very helpful and kept me in the loop the entire way.
8/9/2018
MELCHOR G. VERIFIED CUSTOMER
I can honestly say that I extremely satisfied. Gregg explained everything that was going to be done to my vehicle and called me once he knew what was the problem and done. Very knowledgeable and helpful.
8/8/2018
Jonathan Y. VERIFIED CUSTOMER
Ethan was friendly, accommodating, and thorough. I had no issues and was completely satisfied. Even though this was my first interaction with him, he acknowledged my long track record with Longo and and cited my previous appointments, which added an air of familiarity and camaraderie. This was very similar to my prior interactions with Teddie Chu, my prior service rep.
8/8/2018
David N. VERIFIED CUSTOMER
Kayla was thorough. She explained my options and kept me informed of the repairtechnician’s. She listened to my repair requested and noted it well.
8/8/2018
SHIN L. VERIFIED CUSTOMER
Very professional,with a good heart
8/8/2018
RODNEY G. VERIFIED CUSTOMER
I have a brand new toyota camry 2018 and with the 2 months of having it my brakes start squeaking. I take it in to get check to be told toyota changed its brake to ones that are suppose to make less noise. And to also be told that it would cost me 44$ to get it on the lift to check out the brakes, or do it free on my 5000mile check up. If I'm being told that they been getting alot of people coming in complaining about there brakes squeaky on there new camry then maybe something is wrong. Why charge me to look at a brand new car after I spent alot on purchasing it. Making me waste my time driving there wasting my gas for them to test drive it and tell me there's nothing they can do other than charge me to take my wheels off.i did not like how things went with my visit to the service department.
8/8/2018
Tam V. VERIFIED CUSTOMER
The service is great, I got to negotiate the price and did not get pushed to buy any extra service that I do not want to. I also got clear instruction on how to use the new features of the car. Overall, I like the service here
8/8/2018
ROBERT G. VERIFIED CUSTOMER
Excellent sevice and very friendly employees.
8/8/2018
SUSAN A. VERIFIED CUSTOMER
I had a great experience! I plan on coming back here for all my service needs!
When I’m ready I’ll even buy my car here! The whole staff was very nice and attentive! Even though it was busy the staff acknowledged me and everything went smoothly and quickly! I really enjoyed all the extra benefits as well!
8/8/2018
CHARLES C. VERIFIED CUSTOMER
Bruce Herrera has taken very good care with my Tacoma. He has communicated with me quite often whenever my Tacoma is in for service. I have serviced my Tacoma at Longo since 2004. Everyone there has been great!
8/8/2018
DANELIA C. VERIFIED CUSTOMER
Martín is always very helpful whenever I need service for my car. He always does a great job!
8/8/2018
MATEO S. VERIFIED CUSTOMER
muy buen servicio gracias
8/8/2018
Lisa F. VERIFIED CUSTOMER
Nice fellow! Courteous and precise! I love the Cashier's booth! Big improvement and customer service is excellent! Thank you, Longo. We will not go anywhere else.
8/8/2018
Taek L. VERIFIED CUSTOMER
Juan worked hard for customers. Thank you
8/8/2018
WENDY H. VERIFIED CUSTOMER
My only complaint was I scheduled a shuttle when I made the reservations when I got there, the wait was 45 min to an our for a ride, and had to uber it to work.
8/8/2018
James W. VERIFIED CUSTOMER
Very informative about the car diagnostic process
8/8/2018
VANESSA G. VERIFIED CUSTOMER
Excellent customer service and experience from Marissa Zelaya!!! Extremely knowledgeable and professional!!! Thank you Marissa!!!
8/8/2018
KUNCHE W. VERIFIED CUSTOMER
I think your service is not good, new car to buy now, you want to change a long black rubber strip near the front windshield, Jason help me to make an appointment to the Ruby, until now did not take the initiative to call me, told me to change the past, the parts have to 1 month, until now still did not inform me, so I think you have after-sales service has a problem, let me very angry