Donovan was prompt, thorough, and friendly. He kept me informed of the progress of our service. Keep up the good work!
9/17/2021
Gilbert K. VERIFIED CUSTOMER
I was satisfied however the three hour wait for an oil change/tire rotation seemed too long. Also I asked if my chrome wheel which had been curb scarred by myself could be repaired the answer was no. Really? Thank you but I believe that’s misinformation. Thanks.
Gilbert K
9/17/2021
Helen N. VERIFIED CUSTOMER
Danny Guerrero had to take over because Daniel wasn’t helpful. He didn’t want to hear my concerns about my car but wanted to tell me what he thinks. He was super egotistical and wanted to impressed his cute trainee. I was surprised why Longo trusted him to train someone. I always had great experiences with Longo. Danny took over and made it great again.
9/17/2021
Sean H. VERIFIED CUSTOMER
I wish I was contacted about the recall earlier.
The recall wasn’t even replaced either after this 40,000 miles service due to part shortage.
9/17/2021
Dennis C. VERIFIED CUSTOMER
Noli has helped me in the past and as always, he is top notch. I feel very comfortable when he is my service advisor. You have a good man there!!! ????????????????
Thank you very much!
Sincerely,
Dennis C
9/17/2021
Luz P. VERIFIED CUSTOMER
I was very grateful to have gotten Alex Ayala as my service advisor this time around for my maintenance appointment. He gave me great customer service by keeping me constantly informed on the progress of my vehicle. His friendly and approachable attitude is what will keep me coming back, even though sometimes it could be a long wait. I really appreciate employees like him!
9/17/2021
JESUS C. VERIFIED CUSTOMER
Edward was very helpful and accommodating.
Great service
9/17/2021
Moi T. VERIFIED CUSTOMER
He was patient to explain the information that I have asked about. He is nice and provide a great service
9/17/2021
Robert S. VERIFIED CUSTOMER
Trying to sell me fuel and brake services I didn’t need!
9/17/2021
April A. VERIFIED CUSTOMER
Lesley was amazing. Very thorough and explained things so well. Best service advisor I’ve ever had at Longo. Thank you and kudos for the awesome job, Lesley!
9/17/2021
Elias J. VERIFIED CUSTOMER
Good work
9/17/2021
Karen K. VERIFIED CUSTOMER
Donovan was friendly and helpful. He was willing to explain issues to me. Great job! No complaints.
9/17/2021
Jennifer C. VERIFIED CUSTOMER
Very helpful, kind, and explained process in a way that I was able to understand. Very satisfied with the quality of customer service I received from Noli. Thank you!
9/17/2021
Rino L. VERIFIED CUSTOMER
Daniel was very helpful
9/17/2021
DEAN W. VERIFIED CUSTOMER
It was wonderful,I love going to get my car service with u guys!!
9/17/2021
Guize y. VERIFIED CUSTOMER
Good
9/17/2021
PING D. VERIFIED CUSTOMER
She was attempting to help; however, the issues Have been fixed. She is friendly, patient to listen to my concerns. She was try the all she can.
9/17/2021
Angelica A. VERIFIED CUSTOMER
Friendly and effective
9/17/2021
MARIA M. VERIFIED CUSTOMER
Professional and courtesy and resourceful. Thank you Joseph .