Upsell rt when I got there. So I paid for the next package to review brakes and fluids. No brake issues, but Turns out washer fluid is low, brake fluid is low, coolant is barely above low. Not sure why I got an upsell on fluids, if they didn’t add any.
9/28/2021
Xiaogang Z. VERIFIED CUSTOMER
Very good
9/26/2021
Lorenzo P. VERIFIED CUSTOMER
All good
9/26/2021
Yi C. VERIFIED CUSTOMER
Daniel was very helpful and friendly. Really appreciated. Thanks!
9/26/2021
Gale W. VERIFIED CUSTOMER
I was happy with the service I received at Longo. Martin was courteous and and professional.
9/26/2021
Safwat R. VERIFIED CUSTOMER
Everything done in time.
9/26/2021
JOSIE M. VERIFIED CUSTOMER
None
9/26/2021
Juliette Y. VERIFIED CUSTOMER
Car was estimated to be ready by Monday maybe Tuesday. We received no feedback and drove down from Apple Valley, were told to turn in rental only to find out car was not ready and by that time the bigger rental was taken so we got stuck with a Corolla which was hard on my 6'5 husband. My 4 runner was not ready until Friday. There was no communication from Edward until we got the text on Friday. Interprise service was non existent, left standing without acknowledgment until they were ready to get to us. Not impressed.
9/26/2021
ERIC K. VERIFIED CUSTOMER
service was EFFICIENT. updates on vehicle’s progress from nolie was on point.
9/26/2021
KAUSHAL S. VERIFIED CUSTOMER
Service was a 5 stars!
9/26/2021
Caroline S. VERIFIED CUSTOMER
Thanks for being so helpful!
9/26/2021
Mary B. VERIFIED CUSTOMER
I have enjoyed excellent service and good car of my 2002 Prius since I purchased the ‘original’ hybrid car from Longo. Until I had the good fortune to receive services from service manager Teddy Chiu—who takes the excellence I am accustomed to at Longo to another level: superlative. His attention to detail is exceptional.
El Monte is not the most convenient location, but I will not take my car any place else…quality of the workmanship gives such peace of mind…
Every employee I encounter when I have my car serviced—from kiosk greeter when I arrive to car valet when I drive away are courteous, energetic, positive and helpful.
I’ve been driving for 50 years —the last 18 not only has my car been treated well, but so have I and I can tell you both have benefited. Thank you, Longo!