Why do I have to wait for 2 hours to be picked up at my house to go back and get my car.
11/2/2019
Jorge M. VERIFIED CUSTOMER
The manager was very nice !
11/2/2019
Alejandro F. VERIFIED CUSTOMER
Appointment was 1pm, work on car for a 60k service didn't start until 3pm and car wasn't ready until 5. Don't see the point of having an appointment at 1 pm if work want going to be dinner for 2 hours.
11/2/2019
Soo Y. VERIFIED CUSTOMER
He was so nice and kind serving customers. I appreciate so much of your employee's attitude helping customer's needs. Thanks.
11/2/2019
Francis M. VERIFIED CUSTOMER
Always seems like a long wait for car afterpaying at the service desk. Might be a glitch in my particular experience.
11/2/2019
Yang Y. VERIFIED CUSTOMER
Monte was not empathetic to my situation. I was promised oil changes when I had purchased my car from longo Toyota, but he insisted I have proof in paperwork form. I believe this was my third time changing the oil at longo Toyota without a problem but Monte insisted the previous oil changes were done by mistake.
11/2/2019
Vidal P. VERIFIED CUSTOMER
As always Jimmie provided “AWESOME SERVICE!”
11/2/2019
Jessica D. VERIFIED CUSTOMER
He was an extremely helpful worker. Very nice and answered all my concerning questions. Quick as well. 10 STARS!
11/2/2019
FRED B. VERIFIED CUSTOMER
Had a long (10 to 15 minutes) wait before Nestor arrived to see up service work. Not his problem as I see it but lots of people walking around with people waiting. Did not happen on earlier visits for service.
11/2/2019
Aileen I. VERIFIED CUSTOMER
I told Alex Ayala what I was hearing from my vehicle and it was loud and annoying. He was able to relay my concern to the technician and I am happy it has been resolved.
I am very satisfied with Mr. Ayala as my service advisor. He pays attention and listens to my concerns every time.
11/2/2019
Muhomadd E. VERIFIED CUSTOMER
The decision about the repair which delivered to toyota the main company is not convinced.
11/2/2019
Elizabeth B. VERIFIED CUSTOMER
Staff is professional and helpful especially since it turned out that Alex Ayala was out. Believe that staff suggested filter changes much too early. When questioned about the usual frequency I was told every 30,000 miles and that they were replaced last year. There is only 49,000+ miles on the car so that is much too soon.
One of the features I especially appreciate is the included car wash. It appears the equipment is malfunctioning. The quality of the wash was so poor and not up to your usual standard that I didn’t recognize it had been washed.
11/2/2019
Timothy M. VERIFIED CUSTOMER
She was nice
Thanks
11/2/2019
Mary S. VERIFIED CUSTOMER
Biogilo was very friendly and knowledgeable.
11/2/2019
BILAL H. VERIFIED CUSTOMER
Very nice, polite and knowledgeable service advisor. I had few concerns Montee explained me the issues very well. Longo is a he best. Thanks
11/1/2019
George C. VERIFIED CUSTOMER
With Ryan, service is excellent, as always.
11/1/2019
Shunqing P. VERIFIED CUSTOMER
Very nice guy
11/1/2019
Victor G. VERIFIED CUSTOMER
As always, keep up the great service.
11/1/2019
SHIRLEE H. VERIFIED CUSTOMER
Excellent employee. Kept me informed on my car and solved a problem I had.