Eric was great in explaining the extended maintenance plan I purchased and showed me the value in it. He was informative and is great at his job.
12/19/2019
Gary B. VERIFIED CUSTOMER
Bruce is an excellent service representative. He is thorough and patient and makes certain that his customers understand all aspects of their car’s care.
12/19/2019
Tay S. VERIFIED CUSTOMER
Customer service was very good. Everyone was very nice. It’s just that my car’s tire had a puncture, I went to longo and have it fixed. But my car is not fixed. The pressure keep running low. I need to pump air every 3 weeks. When I went back to longo , They told there is nothing wrong with my car. Now, the tires pressure keep running low. I want to take a road this holidays, because of this issue I need to reconsider it. Thank to Longo.
12/19/2019
GUANGFU K. VERIFIED CUSTOMER
Service is very good
12/18/2019
Diego O. VERIFIED CUSTOMER
To whomever it may concern.
Nestor was very professional answered all my concerns with the recall made me comfortable. I will be a returning client. Customer service was the best I have ever had and the customer service experience of Longo is above all the highest quality of customer service I have ever experienced. It is without a doubt it is the number one dealership in the entire country and possibly the world! Nestor is without a doubt a valuable asset and a customer service champion in your company. Please make sure he sees this.
Thank you,
Diego O
12/18/2019
ANDREW M. VERIFIED CUSTOMER
Thank you for the excellent customer service my appointment time was perfect and the car was finished as it was promised. Mandi answered all my questions perfectly and got back to me promptly I appreciate the customer service and great relationship with Toyota.
12/18/2019
Pedro E. VERIFIED CUSTOMER
Good job my friends have a great day at work and whit the family
12/18/2019
Rudy M. VERIFIED CUSTOMER
Very satisfied with the service and with the way I was treated. I appreciate everything about my experience there and left totally satisfied. Thank you and Merry Christmas and A Happy New Year to you all. Be blessed.
12/18/2019
Mariano O. VERIFIED CUSTOMER
No comentes evrything was perfect
12/18/2019
Camille W. VERIFIED CUSTOMER
Cheerful and helpful!
12/18/2019
Liane S. VERIFIED CUSTOMER
Loved her service—it was perfect. The only negative is that at the end, when going to pay for my service, I was billed double the amount of the service but when I questioned it, it was resolved quickly.
12/18/2019
JIE YING. VERIFIED CUSTOMER
excellent service!
12/18/2019
Larry B. VERIFIED CUSTOMER
Excellent.
12/18/2019
David C. VERIFIED CUSTOMER
Andrea was very nice. She exlained everything in detail to me. She called me promptly which is a first with my past experience with dropping off my car. I usually get the text message before a phone call. I really appreciated that.
12/18/2019
MEGUMI T. VERIFIED CUSTOMER
I was really surprised when they called my name!!! The ETA was 9:00 but it was ready just after 8!!! Thanks so much!
12/18/2019
Fred W. VERIFIED CUSTOMER
Alex was engaged and answered all my questions and concerns. He was a pleasure to work with.
12/18/2019
Sergio M. VERIFIED CUSTOMER
My issue wasn’t resolved. I have bought two cars from Longo and i have been there many times. First time I do a survey to say how happy and satisfied I am /was with Miss Kayla. It’s not her fault issue wasn’t resolved . She was very patient, professional , understanding and tried her best to help . Next time I go if I have to, I hope she’s there. Thank you Kayla.
12/18/2019
Arcenia Q. VERIFIED CUSTOMER
I just want to say thank you Katy for your serviceon Saturday and Monday i appreciate your service
12/18/2019
Robert V. VERIFIED CUSTOMER
Albert was very polite and professional and kept me updated on the status of my car.