Your service department is horrible lack of communication when I picked my vehicle up it was filthy. It sat in your lot for eight weeks to be repaired. I will never bring a vehicle to your department ever again.
11/2/2024
Dougkristi W. VERIFIED CUSTOMER
Thanks for you and all of your wonderful Team for the superb service and care for me and my vehicle!!!
11/2/2024
Alberto A. VERIFIED CUSTOMER
My service advisor was amazing and did the best she could, but I showed up early 6:50am before open to get my car serviced specifically headlight bulbs replaced. I was told it should only take a few hours. A few hour latter I received a call saying they won’t have time today because they only have one mechanic… big waist of my time and I had taken the day off from work specifically to get this done so I’m not driving at 5am with no headlights. If there was only one worker on duty it would have been convenient if right from my early arrival I was told this won’t be able to happen today let’s schedule a different day and time as for me to was it mint on a Lyft home and then a Lyft back land the car not even being fixed. I specifically choose MKsmith because of all the wonderful experiences I have had but lately it seem like the team is under staffed every time I visit. I’m going to assume it because you only hire qualified people vs taking anybody that applies. I ended up finding another dealership willing to schedule the same maintenance for half the price too! MK price to change both my headlamp bulbs $650 your competition $345…
11/1/2024
Jesse V. VERIFIED CUSTOMER
I was treated with professional courtesy and service from the very beginning up to when I got my car. Jay. Took care of me he’s an example of professional service I am completely satisfied with the service I received. My car runs great. Thank you very much.
11/1/2024
Michael L. VERIFIED CUSTOMER
You did not fix my transmission problem as promised I had to return my car to your service I am not a happy camper
11/1/2024
Dan J. VERIFIED CUSTOMER
I was satisfied with the way Jay kept me Informed about the car and when it should be done
I thought I should have at least got my car back washed after you guys having it for a week and getting dirty and at least the battery charge back up
11/1/2024
Byron B. VERIFIED CUSTOMER
We are always satisfied and pleased with Jay. He is respectful, friendly and professional.
11/1/2024
Todd T. VERIFIED CUSTOMER
Great service Jennifer is the best
11/1/2024
Carlos P. VERIFIED CUSTOMER
Jennifer was great. The policy for warranty coverage is complete garbage. I will not be buying another Chevy ever again.
11/1/2024
Lauren S. VERIFIED CUSTOMER
I am very pleased with my service. It was fas and efficient. Gary was very helpful
10/31/2024
Michael M. VERIFIED CUSTOMER
Everything went smoothly. Thanks again.
10/31/2024
Linda W. VERIFIED CUSTOMER
Jay was outstanding, beautiful personality.
10/30/2024
Elizabeth V. VERIFIED CUSTOMER
Great work as always! My customer service representative is top notch. Jennifer is her name. She is very professional and knowledgeable at her job. She truly is one of the best customer service representatives I’ve ever experienced.
10/30/2024
Peter K. VERIFIED CUSTOMER
Jay did a great job
The techs are careless
10/30/2024
Kelly R. VERIFIED CUSTOMER
Completely satisfied, thank you Martin Rosales for your professionalism and expertise! Thank you for your quick response in taking care of my service needs!
10/30/2024
Sara R. VERIFIED CUSTOMER
He was very kind and asked about my weekend while checking in. Very helpful, professional and just overall great.
10/30/2024
Michael K. VERIFIED CUSTOMER
X
10/30/2024
Lori A. VERIFIED CUSTOMER
Jenifer is on top off help concerning. My car was there. Beginning of last year 2023.
As i was there a man came ip to tell her again 2024. His Apprecieation of her . Im right with him.!