I arrived 15 minutes early for my 12:30pm appointment. I was the ONLY vehicle in the service check-in area and was not greeted by any of your service representatives,three of them sitting in their respective offices, for 15 minutes.
11/12/2024
Maritza B. VERIFIED CUSTOMER
Service was great just a long wait being a holiday.
11/12/2024
Angelica U. VERIFIED CUSTOMER
Great service
Thank you Gary!
11/12/2024
Raquel C. VERIFIED CUSTOMER
Martin is always very courteous and helpful. I always go to him.
11/12/2024
Bruce F. VERIFIED CUSTOMER
Martin provided exemplary service as usual. His friendly, professional, detailed explanation of service process and expectations, and follow-up reinforce why I think his performance is superb.
11/9/2024
Armando M. VERIFIED CUSTOMER
Jay is the Best!! Always under Promises AND ALWAYS OVER DELIVERS!!! GIVE JAY A RAISE!!!
11/9/2024
Joseph L. VERIFIED CUSTOMER
Jennifer was very rude and not pleasant to deal with- I got out my truck and walked towards her office not know her name or she was the person I spoke to over the phone- and very rudely “ says go wait by your anyone of the service technician will be there” and walked away.. keep in mind she was sitting at her desk doing nothing. I waited by my car she came over and took her iPad and did her thing- walked back to her office got my info to me to sign here” throwing the pen down on her desk- so I throw it back when I’m done- I asked her how long for this to be to do.. she it will be done today.. ok… I said ok I wait here for it, doesn’t say anything to me about a waiting room area- so I asked her is there one- or do I have to walk the lot outside.. (1st time here at your dealership) tells me u can wait inside- with a attitude- so I walked the lot instead.. Jose Vazquez awesome sales guy came out and helped me with looking at a used car, he too heard my issue I had with Jenifer and said he too had the same issue when he started - other then that Jose would **** back and buy a car just not wanting to deal with service Jen.
11/9/2024
Latonya S. VERIFIED CUSTOMER
Jennifer Hunt, has great customer service
11/8/2024
Fred G. VERIFIED CUSTOMER
Jennifer was very helpful and kept me informed on the progress of my repair. I appreciate her great customer service skillset and attention to the needs of her customers.
11/8/2024
Jimmy I. VERIFIED CUSTOMER
Always a pleasure doing business MK Smith
11/8/2024
Rosalyn E. VERIFIED CUSTOMER
Thank you for resolving my cars issue. I appreciate Jays help everytime. He goes above and beyond for me. I’ll never tire of singing his praises. Service was fast and had me back with my vehicle in just a few hours. . Thank you to your amazing service team.
Maria is a gem. She’s a very safe and considerate driver. Always a pleasure to have her shuttle me.
11/8/2024
Jacinto B. VERIFIED CUSTOMER
Was in and out without waiting for a long period of time.
11/8/2024
Mark T. VERIFIED CUSTOMER
Martin kept me up to date and delivered what was promised
11/8/2024
Edward D. VERIFIED CUSTOMER
I appreciate Jennifer and her service. My only complaint is that upon receiving my car, I noticed as I was driving out, that the windows must have been left down during this wind event. A layer of dirt accumulated and completely covered the entire interior of my vehicle. So not happy!
11/7/2024
Robert K. VERIFIED CUSTOMER
I wish to extend my sincere appreciation to Jay, service writer. He continues to insure my complete satisfaction when the vehicle is serviced. He clearly explains recommendations for repairs or required service. He represents MK Smith in a very professional fashion. You have an outstanding employee there!
Bob Killackey
11/7/2024
Johnny F. VERIFIED CUSTOMER
You guys are very trustworthy
11/6/2024
Mary Anne. VERIFIED CUSTOMER
I arrived too early and I was assured that it was not a problem. I explained my car trouble and the paperwork was completed. I had some questions and they were answered and explained.
11/5/2024
Kris B. VERIFIED CUSTOMER
Jay always makes sure all my concerns are taken care of! Whether it’s a simple oil change or a warranty concern or whatever he gets it handled and keeps me informed. Thank You Jay!
11/5/2024
Randy G. VERIFIED CUSTOMER
It was a very good experience and vehicle was ready ahead of time
11/5/2024
Robert E. VERIFIED CUSTOMER
Jay, the service advisor, treats me and other vehicle owners like Royalty. He is always prompt to take intact information, and always follows up with questions about service quality.