Took 2 days to get appointment. Lady on phone said few hours but same day. Get there today and because it's factory recall (and I'm not paying for it) goes to end of service list. It's Friday so no time today, closed on weekends, Monday full. So maybe Tues to start and no idea when done if they even start on it. Do I left, NO service was done because apparently I need to make an appointment a week in advance cause 2 FULL business days was enough notice for your team.So no I will not, nor will my family's 9x other vehicles will do any services here.
11/16/2024
Nicholas S. VERIFIED CUSTOMER
Jennifer Hunt is amazing!
11/16/2024
Thomas M. VERIFIED CUSTOMER
Completely satisfied with the service provided by Martin, the technician and cashier!
11/16/2024
Steverosemarie C. VERIFIED CUSTOMER
Jennifer is always professional and very friendly
11/16/2024
Austin G. VERIFIED CUSTOMER
Jay is amazing, he actually knew on a previous visit what was wrong with my truck before the mechanics did. He’s awesome, on point, and always friendly. He’s my go to whenever I’m at MK thanks as always!
11/16/2024
Eliseo F. VERIFIED CUSTOMER
jay Miguel mary made my experience delightful
11/16/2024
Rick S. VERIFIED CUSTOMER
From the moment Gary said hello, my experience was great. Everyone including the driver were great.
11/15/2024
Mario C. VERIFIED CUSTOMER
Jennifer explained everything and was very professional
11/15/2024
Richardalice L. VERIFIED CUSTOMER
Jennifer is so wonderful and very helpful explaining everything so there’s no confusion! She’s a true professional! I’ve known her and many of the workers at MK Chevrolet!! I will always buy my Chevrolet’s and take my vehicle to MK Chevrolet! Chino Hills
11/15/2024
Phillip . VERIFIED CUSTOMER
Very professional. Great customer service
11/15/2024
Not-Provided E. VERIFIED CUSTOMER
Excellent service
11/15/2024
Debbie N. VERIFIED CUSTOMER
Jay wasn’t originally scheduled to be my advisor but helped me immediately since my advisor was momentarily out (to lunch maybe?). He was super friendly, helpful and let me know they were running behind which I really appreciated. He was great!
11/14/2024
David T. VERIFIED CUSTOMER
They cared about me and my vehicle.
11/14/2024
Alexia D. VERIFIED CUSTOMER
Martin was absolutely the most amazing service representative I could ask for. He made me feel confined in choosing Chevy and he answered all my questions and concerns. I will definitely ask for him next time I’m in need of services. Thank you so much for your kindness!
11/13/2024
Karen W. VERIFIED CUSTOMER
Great experience. Everyone was friendly and I didn’t have to explain all that needs to be done since this was for routine oil, filter change , etc. The service was done in a very timely manner.
11/13/2024
Prisco S. VERIFIED CUSTOMER
Ok
11/12/2024
Oscar R. VERIFIED CUSTOMER
The service technician has an agresivo attitude
I don’t appreciate him been mean
This is about customer service
11/12/2024
Julie G. VERIFIED CUSTOMER
I had an appointment at 7:00 am, and dropped off at that time. Upon check in, brief diagnostics were run and I was informed it was most likely due to a need for a new battery and that I would be contacted. I called 3 1/2 hours later bc no one had called me re: the issue, quite or what needed to be done. I was called back shortly and told I needed a new battery and it would cost over $400.00. I said I would call back. I called another company who quoted me over $100 less. I ubered back to MK smith, took my vehicle to the next mechanic and within 30 minutes had a new battery, paid and was in my way home. I tried to give you business bc I’m a loyal Chevy fan but the customer services was subpar and the quote to install a new battery was exorbitant. If I had been told at 7;00… we can get you out of here in 30 minutes, I probably would have waited and paid the over 400 quote to install a new battery. You can do better MK Smith. Oh and you’re also out of blazer wiper blades I was going to buy to have replaced…