Orel Hershiser Chevrolet Auto Repair Service Center

David was extremely helpful.

Very respectable made me feel welcome

Very good service...accommodating

We were without our vehicle for over 3 days. Each day we were told it was going to be ready. Each time there was a problem. We don’t have another vehicle, so we were without a vehicle for that time. When we asked for a loaner none we’re available. I know it wasn’t Andrew fault, but the service department was baffled about what was wrong with the car. Needless to say that was a concern. We had to wait to leave on a trip with some friends. I think it could have been handled a whole lot better. We are thinking that we should take it to another dealership next time. Alittle more communication would have gone a long way. Keeping the car almost 4 days for what was done to the vehicle, was unacceptable.

Andrew is a very courteous and pleasant employee. I'm sure that he is a credit to the Service Department. Robert B

Jennifer did a great job with my service. She communicated every step of the way. She was friendly and professional. I was disappointed my truck was not washed after my oil change and front brake replacement services. I thought it was typically customary to have the vehicle washed when serviced.

David is concerned about satisfying his customer. We are very please to have David as our representative. Thanks David

Excellent customer service! I tried getting my car serviced at another dealership, but was unable to talk to someone over the phone. I would always get an answering machine when I called. M.K. Smith had the part I needed and was able to schedule my recall service right away! They even provided me with a vehicle, so I could get to work the next day! Jennifer Hunt was friendly, helpful, and professional!

I was referred from a friend to MK Smith. Now I refer friends. GREAT dealership.

Dennis always provides the best service! This time was exceptional!

Ahe was very helpful and provided very good service.

Nice demeanor...andrew

The Silverado worked and looked great when I received the vehicle after servicing it drove like it was new.

The only thing is I have always gotten my car washed when I come in for service and this time it wasn't. They said I had to ask, but I have never asked in the past. So only thing I was bummed about since I have a trip tomorrow and no time to wash it now.

Below is the email I sent to MK smith customer service. I have yet to have my issue resolved: I would like to let you and the service manager know that overall I am not satisfied with my experience. I will start by saying that Dwayne in parts was very helpful over the phone and Andrew was courteous and professional on the day of my service. I bought my Nissan Altima used from MK Smith in May when I traded in my Chevy Cruze. You had sent me an email a few weeks ago asking to schedule service on my Vehicle as I have an extended warranty and a Tire maintenance/replacement package. I called to make an appointment as I had 2 service lights on in my vehicle, one of which was for tire maintenance. I was told that since my car was a Nissan I would have to take it to a Nissan dealer to have any work done other than an oil change. I called the Montclair Nissan dealer to schedule maintenance and they told me they could not help me as I didn't purchase the vehicle from them. So my car sat in my driveway with a completely flat tire for 3 days because I was getting the run around from MK Smith and Nissan. I put the spare on my vehicle myself so I could get to work and back. I was finally able to get somewhere when Dwayne helped by calling the Nissan dealer to make sure he ordered the right tire and I was able to finally schedule service. My appointment was at 7:30am on Friday. I waited over 1 1/2 hours for them to tell me that they were not going to replace the tire but patch it. Andrew was kind enough to wave the $25 patch fee but I didn't see that as a bargain since I though I was getting a new tire from my warranty. When my vehicle was ready I got in my car and the service tire light was still on! When I alerted Andrew he told me that I would have to go to Nissan or Americas tires to have the codes reset as MK Smith didn't have a compatible reader. I hope you can see my frustration on getting the run around between the dealers just for a tire. I can't even imagine the hassle I will face when something major breaks on my car. I am extremely regretful that I bought my car from your company and I will also be contacting the Sales Manager. I had many many problems with my Cruze and I thought this would have been the end to my car headaches. I feel like I have been misled by the warranty package that I bought and paid a lot of money for. I would be extremely appreciative if we could come to an agreement on who (MK or Nissan) is obligated to do work on my vehicle for in the future. I have filled out every survey I have ever received from MK Smith and I have yet to receive a call or email response over the last 4 years. I thank you for your time and hope that there will be no further problems in the future.

Service with Jennifer was good

None

Great customer service provided by Jennifer Hunt

Andrew is a great kid with a great personality to match. I have no doubt that he is an asset to the MK Smith Severce Department team. Respectfully, Robert B

Appreciated the quick and quality experience from your team.