Fernando was great and got me out of there and back to work at the time he said he would. ;) Thank you guys!
8/1/2020
Bruce P. VERIFIED CUSTOMER
Fernando exceeded all expectations on a difficult and complex repair. Bravo!
8/1/2020
Carlos G. VERIFIED CUSTOMER
My car was at your service department almost 4 weeks. I picked up my car today and the issue I was having was not taken care of. My car still has the same issue. Also, my car was given to me completely filthy. I'm a Mark Christopher customer and was referred to you by family members whom have purchased several vehicles at MK. However; I'm extremely disappointed and dissatisfied with the service I received. I don't understand what was done to my car because the issue is still present. Very disappointed in MK Smith!!!
8/1/2020
Brenda Q. VERIFIED CUSTOMER
My final paperwork had no information regarding the checks done on my vehicle. I know nothing about car maintenance and usually show the paperwork to my husband so he can review. When he reviewed this time it only showed items 3-6 that were to be done. No recommendations, information, no clue why even bother giving me paperwork. If it can be emailed to me at that would be great. RO#6104393
8/1/2020
Javier A. VERIFIED CUSTOMER
It was my first time taking my vehicle on for a service and Mike was very helpful. I will definitely continue taking my truck to get services at your tacitly
7/31/2020
Construction A. VERIFIED CUSTOMER
Mike Is one of the best service advisors I’ve ever met
7/31/2020
Jon Z. VERIFIED CUSTOMER
I was surprised that your service department authorized mobil1 esp 0w40 for my camaro 1ss first oil change. Mike was helpful and professional in all communication. He offered shuttle service but I declined it because my residence is only a 15 minute walk. I purchased my 2020 camaro from Montebello Chevrolet. I'll definitely be purchasing my wife's traverse from No Smith.
7/31/2020
Michelle R. VERIFIED CUSTOMER
Fernando Suarez and all of the MK Smith team did amazing! A shining example of customer service!
7/31/2020
Marco M. VERIFIED CUSTOMER
Great service and on time!
7/31/2020
Ryan M. VERIFIED CUSTOMER
Thanks for everything. Communication was great.
7/30/2020
Gary C. VERIFIED CUSTOMER
Totally happy with MK Smith I can honestly say much better service than I got from a different dealer
7/30/2020
George G. VERIFIED CUSTOMER
Jeniffer was awesome I showed up without an appointment and she made sure she set me up with an appointment asap... she was fast friendly and above all professional true asset.
7/30/2020
Lorena S. VERIFIED CUSTOMER
Nice person
7/29/2020
Ricardo D. VERIFIED CUSTOMER
Yes Jennifer was very professional and the wait time was only 1hr thank you very much MK Smith.
7/29/2020
Veronica T. VERIFIED CUSTOMER
Jennifer kept me informed as to the goings on, with my car, and explained the findings.
7/29/2020
John A. VERIFIED CUSTOMER
Jennifer was great and I will definitely bring my car back to your dealer
7/29/2020
Michael V. VERIFIED CUSTOMER
Great service
7/28/2020
Zachery H. VERIFIED CUSTOMER
Mike was very courteous and knowledgeable. He looked up and let me know what Services were due on my car.I'm completely satisfied with your service agent and car service.
7/28/2020
David T. VERIFIED CUSTOMER
Jennifer Hunt provided excellent service today. She was very professional and showed exceptional follow up skills. She explained what the issues were with my car and made sure I got my car back before the original "promised time"...
7/28/2020
Jennifer/Danny M. VERIFIED CUSTOMER
I am still having issues .... I had a new motor put into my car ... when I picked up my car my windshield had a pretty large crack in it that was not there when I dropped my car off ....I have had my car for 1 day now and the check engine light just went on ... along with my remote start with my key is not working either ... I spend a lot of money putting the new motor in and I’m pretty disappointed with the outcome ... I spoke to Fernando about the crack in my windshield and he just told me there wasn’t anything he could do about it .... on top of that my car sat outside for 2-3 weeks and they didn’t even bother to wash it I am a live long chevrolet customer. I also own a camaro. And have previously purchased an s-10 and Silverado from this dealer. Never had a bad experience here until now and am extremely disappointed with my most recent experience.