Mike was very honest about the problem with my car and helped resolve it quickly. I was afraid more work would be needed but he indicated that the car was actually running really well after the work was completed.
10/14/2020
William O. VERIFIED CUSTOMER
Thanks for helping to get GM to help with the transmission
10/14/2020
Maria L. VERIFIED CUSTOMER
They over charge me and they didn't explained all the labor charges. I'm very unhappy about you guys service.
10/14/2020
Steve D. VERIFIED CUSTOMER
Jennifer she did a great job on taking care of me and my truck and I appreciate the good job thank you
10/14/2020
John H. VERIFIED CUSTOMER
Yes
10/14/2020
Melba H. VERIFIED CUSTOMER
I respect honesty when I am quoted a price & when I get there it remains that. I am very happy with the service I received. Thank you MK Smith????
10/13/2020
Scott S. VERIFIED CUSTOMER
Everything was good from drop off to pick up.
10/13/2020
Jessica K. VERIFIED CUSTOMER
Jennifer is always great to work with
10/13/2020
Exiquio L. VERIFIED CUSTOMER
You have a professional Team.
10/13/2020
Salvador G. VERIFIED CUSTOMER
Very satisfied with the outcome of the repair done on my Chevy Silverado 2018
10/11/2020
Erick H. VERIFIED CUSTOMER
Friendly and fast service
10/11/2020
Sheryl C. VERIFIED CUSTOMER
Tire inspection was part of my service, yet I went home with all 4 tires having less psi than the manufacturer suggests and nothing on my paperwork reflecting that. Why would that be? Why wouldn't they have inflated the tires to spec?
10/10/2020
Michael M. VERIFIED CUSTOMER
Car runs “terrible“ it rattles when I drive. The motor is not “set “right. It needs adjustment. This is the worst quality service I ever had from MK Smith. You guys replaced and sealed a leak underneath the car and you replaced a motor mount. I had additional work as well. The brakes, sqeek , pedal makes noise and feels spungy when I step on the brake. The car “kicks” into gear when I accelerate . It never did that before. I brought my car in feeling and running like a new car ,and it definitely did not feel like that, when I picked the car up. I will be bringing my car back on Saturday, to discuss the problem and the dissatisfaction. Sincerely, Michael M
10/10/2020
Dennis M. VERIFIED CUSTOMER
Overall, it was satisfactory. What would have made me completely satisfied was to have been kept informed of the status of the repairs. I was told a shuttle would pick me up when it was ready, I called about 3:30p after not being contacted, except for an email where I asked for a status update. After not getting a response from that email, I called and was told the shuttle was no longer available so I was transferred to my service representative who said the car wouldn’t be ready until the following day. Fortunately I didn’t need the car. The following day, at around 12:30p I called again to get an update and was told they were test driving and would let me know if it would be ready, which they did call back later to confirm it was ready. I would suggest better proactive communication to make it a more enjoyable experience. Thank you.
10/10/2020
Regina B. VERIFIED CUSTOMER
I’m happy with Jennifer’s service, just not happy that with an appt it took 3 hours and I noticed my car was out front. Nobody had called me, my paperwork was buried at the cashier. She even called Jennifer for it since I went over and asked why my car had been out front 15 min and I wasn’t called. Jennifer told her it was there.
10/10/2020
Carlos M. VERIFIED CUSTOMER
Great customer service by Jennifer Hunt. Gave a description of services that are due for my vehicle which I appreciate. Keeps me informed as to what my vehicle needs.
10/9/2020
Michelle R. VERIFIED CUSTOMER
Paul did a great job with his service. Courteous, timely and communicative.
10/9/2020
Ruben G. VERIFIED CUSTOMER
Thanks
10/9/2020
Shirley M. VERIFIED CUSTOMER
Thank you Paul, you guys hit the mark this time. Thanks for the great follow up.
10/9/2020
Roger B. VERIFIED CUSTOMER
Scandalous rip off by your service team; I will never be back to your company again for any service or new or used car purchases.