Yes, I was completely satisfied the prompt and courteous service I received from Jennifer and staff. They were all very friendly and kind. Excellent service.
11/18/2020
John G. VERIFIED CUSTOMER
Jennifer is the best. She worked tirelessly to get my Malibu repaired. There were several weird things wrong with the car. She, along with technicians, made sure everything was fixed.
11/18/2020
Timothy D. VERIFIED CUSTOMER
Jennifer is an excellent service writer and a great representative for the quality of MK Smith Chevrolet
11/18/2020
Lusi Z. VERIFIED CUSTOMER
I appreciate all your works. However, the waiting time is too long. I was waiting for 3 hours.
11/18/2020
Christopher M. VERIFIED CUSTOMER
Jennifer is the best! I walk to her door When I am there
11/18/2020
Hugo M. VERIFIED CUSTOMER
Check in was longer than expected but service was very quick overall great service.
11/17/2020
Anne M. VERIFIED CUSTOMER
Great service advisor. Smooth transaction
11/17/2020
Gerald W. VERIFIED CUSTOMER
Jennifer Hunt was very helpful and got me in right away with no appt.
I have been bringing my truck here for servicing for a couple years. I ve dealt with Jennifer a few times before as she usually comes right out when I pull io and asks how she can help me.
I don't normally take times to write reviews, but I think she should be recognized for her loyalty and work ethic to your team. She should be considered a strong asset I believe from my experiences with her.
I am a business owner myself, so I know how important customer service and professionalism is crucial to maintaining a customer base.
She also replaced a missing fastener/clip that hols my gas filling hose to the truck body.
That was very nice too????
11/17/2020
Noe A. VERIFIED CUSTOMER
Jenifer would keep in touch with me on status of my truck even thou it was there for the weekend I no it was safe I’m also satisfied with the wrk that was done thank you
11/17/2020
Ivan Z. VERIFIED CUSTOMER
I took my vehicle in for lube,oil and a battery. Overall customer service was great as usual except for when I pick vehicle up and drive away vehicle says change engine oil soon. They didn't reset it, it is something minor but not good for peace of mind also now second guessing if service was actually performed. I planned on driving my vehicle out of town this weekend but decided to cancel plans and reschedule until vehicle is inspected again.
11/14/2020
Lisa S. VERIFIED CUSTOMER
Quick. Easy. Hassle free
11/14/2020
Rudy C. VERIFIED CUSTOMER
Very good job
11/14/2020
Aurora S. VERIFIED CUSTOMER
Jennifer goes well beyond Customer Care to make sure that you are notified of All repairs on my vehicle and checks with the Parts Dept to ensure that the parts needed will be available in a timely manner
11/14/2020
David P. VERIFIED CUSTOMER
Cheri, Paul & Don did an amazing job. Great customer service! I really appreciate the service! We’ll see you next time!
11/14/2020
Jason H. VERIFIED CUSTOMER
First of all, we were told that the fee for testing and diagnosing our car would go towards the repair. The diagnosis determined that our battery needed to be replaced. We opted to get one from service. At that time we should have been notified that battery would not be an item covered by the "repair". After we paid, we got into our car and our stereo had no sound. No Bluetooth, no radio no sound at all. My husband went back to let Jennifer know and her response was "all mechanics are gone. Bring it back in Monday. Is it after market? Take it to a stereo place". I have a picture of the wire just laying on the battery. Had we not looked that wire could have got caught on something else and possible cause damage. Im not happy with the service at all. We've been taking our car there for years but this will be the last time!
11/14/2020
Marc S. VERIFIED CUSTOMER
Everything went great.
11/14/2020
Ted S. VERIFIED CUSTOMER
Mike Lara was professional and answered all my questions.
11/14/2020
Tabitha S. VERIFIED CUSTOMER
Mike was very helpful and was great to work with. This is no reflection on him at all. However, when I picked my car up there were oil covered fingerprints in multiple spots on my hood. Very very obvious fingerprints. As a car dealership I would think there would be more consideration for the vehicles being serviced. Very disappointing.
11/13/2020
George G. VERIFIED CUSTOMER
Thank Jennifer for her prompt professional knowledgeable experience, always a pleasure and happy that you have such a great asset like Jen on your team.
11/13/2020
Donna S. VERIFIED CUSTOMER
My experience and service was excellent. Paul was professional but at the same time friendly and courteous. The car was serviced in a timely manner.