Orel Hershiser Chevrolet Auto Repair Service Center

I had my truck serviced in 12/22 and they were supposed to fix the recall then. When I picked it up they said they didn’t get to it and I hadn’t asked them to do it so I had to bring it back. I made an appointment to bring it in today at 730. I dropped it off early and waited until 215 to call and check on it. I got a call back and was told it would another 45 min. I was originally told the recall was a 45 min fix. Gary lied to me several times and told me that it wasn’t a 45 min repair. I looked it up online and it said 45 min. He then said the GM warranty only allowed the mechanics to do so many jobs per time frame so my vehicle Ike had been done earlier but they weren’t allowed to release it or they wouldn’t get paid. I finally went inside to get the paperwork and didn’t get the certificate for DMV to show it had been corrected. I asked the clerk and she said I had to ask Gary for it. I went out to him and he said I didn’t need it. I explained to him that DMV would not allow me to register my truck without it and he said then I should have asked for it. He said the certificates are only given when asked for them. I looked at my paperwork and there was false statements on it including ten incorrect mileage out. It showed I came in with 17483 and left with 17489. I took a picture of the mileage which is date and time stamped at 17483 miles. Also they indicated that they provided me shuttle service back and forth which is not true. I had a coworker give me a ride both ways. My last two appointments with MK Smith have been a total fail. Dustin T

Jay is just the best. His customer service is above and beyond. He always keeps me informed of any and all care needed to keep my car running at it's best. Jay should be given a 50% pay increase for his hard work. I'll be staying with MK Smith as long as he's there.

Very satisfied, thanks, great service person

Excellent service

Completely Satisfied!

Quality Excellent service and friendly Gary is great!

Thanks for your atención

Keep up the good work!

Jennifer is awesome! Great work

Jennifer was awesome!

Jay was awesome! He kept me updated and explained issues in depth about my car. His service was quick but efficient. I really appreciated him helping me.

Very satisfied.

Jaylan helped us and his involvement resolved all our issues.

Muy mal servicio y pienso que ya no buelbo a ir mas la persona que recibió mi camioneta le di mi número de teléfono para que me ablara y nunca me llamaron y le dije a la persona que está en cobransas le dije que por que no me ablaron y me dijo que nunca ablan muy rasistas no me gusto y esto lo boy a poner para que la gente vallan por el mal servicio

Thank you for delivering good customer service!

Great job

Jay always does what he can to take care of me when I bring my vehicle in. He is patient, polite and very personable.

I can trust you I been coming MK for many years thanks

Jennifer is the best!

Jennifer was assume.