Waited 2 hours for a spare key and valet key which were not included when I bought the car—to be programmed. Got it home, valet key does not work. Also, radio is not working even after I asked them to check it and was told they reprogrammed it. I went back to tell them and they said a new radio would be ordered and I’d have to take car in early one morning and leave all day. Now I have to pay for an Uber to get to work and back as your shuttle cannot get me to work on time in So Pasadena. These are only a few of the total inconveniences I have had to deal with since I bought this “certified” car! Doesn’t certified mean that everything is checked and in working order?? Like the broken windshield wipers that had to be replaced when I discovered them? Ridiculous! I need Subaru to pay for my transportation when the radio needs to be installed. I’ve had enough.
5/25/2019
Terry S. VERIFIED CUSTOMER
Just the best service writer your dealership has ever had. Cares about his customers and makes sure they leave knowing he did the best possible job for them. He’s the reason I drive up from Long Beach to have my car serviced at your shop.
5/25/2019
Kimberly S. VERIFIED CUSTOMER
Great experience. Pleasant waiting room and polite and efficient staff.
5/25/2019
Ben H. VERIFIED CUSTOMER
Tires were not rotated. Makes me question the quality of care/service and whether or not I will return.
5/25/2019
Ricardo E. VERIFIED CUSTOMER
Overall Jaime did a great job. The service appointment lasted longer than expected but the work on my vehicle was done as expected.
5/25/2019
Tracey T. VERIFIED CUSTOMER
Thanks for the great service!
5/25/2019
Joyce K. VERIFIED CUSTOMER
Great greeting. Acknowledge my appointment time and politely apologize for the delay, which was not.
Great customer service. Show me where the shuttle. Called me when the car is done and when I was requesting for a shuttle to pick up. He followed up with me a few times to make sure that I will be picked up. Great service and follow up. Really appreciate his above and beyond effort
5/23/2019
Scott O. VERIFIED CUSTOMER
Jaime was very thorough and took care of each of my concerns. A couple of them will be taken care of in a few weeks as we monitor the situation. Jaime is the best!
5/23/2019
Jeffrey M. VERIFIED CUSTOMER
Jhordan was great to work with. I also like the new customer waiting area, especially the room off the main room. I was able to bring my laptop and get some work done while waiting.
5/23/2019
Ricky W. VERIFIED CUSTOMER
Jhordan performed well and was knowledgeable about my service. Nice to have a agent with a personality. Thx Jhordan
5/23/2019
Raymond B. VERIFIED CUSTOMER
You met my expectations.
5/23/2019
Lisa H. VERIFIED CUSTOMER
Every one went out of their way to give quality assistance and customer service!
5/23/2019
Michael K. VERIFIED CUSTOMER
She went over and above to resolve my issue. She hand carried the paperwork and brought a technician to help me. Thank you so much.
5/22/2019
Barbara C. VERIFIED CUSTOMER
Service was great, Jaime saved me a second trip by getting my recall item taken care of in addition to the service I came in for.
5/22/2019
Ivee S. VERIFIED CUSTOMER
Jhordan was very helpful and personable. Thank you for a great experience
5/22/2019
Mike G. VERIFIED CUSTOMER
Great customer service, friendly and got my car out of the shop within 1hr when I was told it would take a few hours. Thank you Jordan for your professional customer service.
5/22/2019
Karen-Beth P. VERIFIED CUSTOMER
Overall service and courtesy were as expected for a well-established dealership—and when they couldn’t answer questions, they immediately got someone who could. But what went way beyond expectations was the fact that I didn’t have to wait at all for them to get right to my car—and the repair (recall item) was done in a quarter of the time I had expected!
5/22/2019
Connie M. VERIFIED CUSTOMER
Was friendly and fine.
5/22/2019
Simplicia T. VERIFIED CUSTOMER
Recall isvfir 3 hrs and the shuttle service was schedule 1220 pm and I was pick up 3 pm since the driver said the wrong name and should introduce himself from Sierra Subaru .! Then picking me up at 3pm when to wring house another delayed and done at 345 pm. What a day for a recall.
5/21/2019
Dania W. VERIFIED CUSTOMER
It took way too long (17 days) to get the service completed and after leaving the lot, I had to return to Subaru because a hose came loose causing the dash lights to turn on again and the engine to run poorly. After reconnecting house and test driving, all was fine