Service was satisfactory but did not far exceed my expectations.
6/30/2019
Michele B. VERIFIED CUSTOMER
Jaime was very friendly.
6/29/2019
Ryan R. VERIFIED CUSTOMER
Eric was great. He went above and beyond expectations. Sierra Subaru is Lucky to have a guy as professional as him.
6/29/2019
Jennifer M. VERIFIED CUSTOMER
Steven was great! Car took longer than expected to be fixed but it wasn’t his fault. His customer service is on point.
6/29/2019
Leonore C. VERIFIED CUSTOMER
Eric was lovely. Understaffing led to delays It was fine overall
6/29/2019
Stefanie B. VERIFIED CUSTOMER
Terrible.
6/28/2019
James R. VERIFIED CUSTOMER
I don’t understand why an effort was made to sell me a 30,000 mile service item during a 48,000 mile maintenance.
3 hours to perform basically an oil change and tire rotation I believe is excessive.
I received a text that my car was ready and offered an express checkout which I used only to find out that my car was not ready.
This was the poorest service experience I can remember having at any dealership.
6/28/2019
Hugo A. VERIFIED CUSTOMER
Eric was courteous from beginning to end. The service overall was exceptional. Typically, we have taken our Subaru to another dealership where the service is not half as good. Thank you, Eric!
6/28/2019
Anthony G. VERIFIED CUSTOMER
Service was good but what I expected
6/28/2019
Randall M. VERIFIED CUSTOMER
I appreciate the service and attentiveness that is always provided at Sierra. Thanks for helping to keep my Crosstrek in top shape so that I can travel in safety & comfort.
6/28/2019
Francine P. VERIFIED CUSTOMER
I came in without an appt. Jaime made me feel welcome, got my car serviced in a timely manner, and kept me informed as work progressed. Your service staff is excellent, and I will continue to be a customer.
6/28/2019
Ashley C. VERIFIED CUSTOMER
Appreciated getting the problem that I came in with solved.
6/28/2019
Debra W. VERIFIED CUSTOMER
We brought the car in for a routine oil change and regular service and we were early for our appt. The service was fine but the wait time was not acceptable taking several hours when you advertise one hour service. If we didn’t have a Subaru service contract we would have gone to Jiffy Lube!
6/28/2019
Amelia H. VERIFIED CUSTOMER
Great customer service!!! Thank u!
6/27/2019
Ellen H. VERIFIED CUSTOMER
Jaime is the best!!! Thank you for great, friendly service!
6/27/2019
Jennifer P. VERIFIED CUSTOMER
Jaime has great customer service, he was very helpful and didn’t mind repeating what was included for my vehicles maintenance. So friendly, he even offered my sisters Mercedes Benz to get a car wash! Great guy!
6/26/2019
Patricia C. VERIFIED CUSTOMER
????
6/26/2019
Micheal K. VERIFIED CUSTOMER
I’ve owned several Subaru’s in the past and was always happy with them. Though, very recently I bought a newer/low mileage Outback and was very disheartened by some of the mechanical issues it was already experiencing. Jaime provided excellent customer service when I reached to Sierra Subaru service department. He reassured me that my car could be fixed. His professionalism and accommodating service, reinforced my faith in my car’s purchase and the Subaru brand as well as Sierra Subaru. Thank you!
6/26/2019
Andrijana J. VERIFIED CUSTOMER
I’ve never in all my years of owning a car had such terrible overall service at a dealership! The communication between the employees is practically non-existent. If I had known that the courtesy shuttle wasn’t readily available I would have opted for waiting for my car to be done as was initially established. Instead I thought it would be better to just get a ride to and from the dealership to not have to rush anyone. I waited over an hour to get a ride only after I came back and complained that I had already waited for 40 min at the shuttle station. And once I got dropped off I was told I could schedule to be picked up and be brought back to the dealership. It took multiple phone calls to get anyone in the service department to answer the phone and once they did, I was confirmed for a 5:30PM pick up. No one ever showed up, leaving me scrambling for a ride to get my car back in time before closing.
6/26/2019
Marciso B. VERIFIED CUSTOMER
Eric was great! However I was extremely disappointing knowing that I had a 2005 immaculate condition Subaru outback with only 67,000 miles . Unfortunately the car had a small leak on the valve cover gasket and the dealer wouldn’t cover it . I understand of the cars is an older model, but what feeds the purpose of taking car of a car? I know not to go next year and purchase a new Subaru knowing that if I take care of it it won’t be covered because of its age . It’s unfortunate that I didn’t even reach 80,000 miles and the car started leaking oil. Anyway I’m very disappointed and saddened about the whole situation . Have a nice day my thoughts .