The people I interacted with were very nice and communicated well.
2/7/2020
Marvin B. VERIFIED CUSTOMER
Jaime took my vehicle on short notice and was able to diagnose and solve the problem without issues. Thanks Jaime
2/7/2020
Ivy J. VERIFIED CUSTOMER
I was extremely impressed with the service. I had gone to Subaru of Glendale and was dissatisfied with the service. I am so glad I went to Sierra Subaru..
Thank you!
2/7/2020
Kyoko N. VERIFIED CUSTOMER
Steven was very courteous and helpful.
2/7/2020
**** L. VERIFIED CUSTOMER
I was dissatisfied with the length of time I waited for just a minor maintenance on my car which is an oil change and standard routine insp. My appt. was at 8:30am which I came around 8:15am. I was told that my car will be done at 11:00am but did not happen. When I followed up at 11:30 my car was still not ready so I still have to wait. I think that no one was working on my car all that time until I had to asked at 11:30. My car was finally done at 1:30pm. I waited for 5 hours just for for an oil change. I wish that I get a better treatment since it always cost me a lot of money and time everytime I go there for my car service.
2/7/2020
Beverly K. VERIFIED CUSTOMER
Your staff and service were very helpful and kept me up to date on problem and what was going on with my car. Thank you
2/7/2020
Julia B. VERIFIED CUSTOMER
Everyone was super nice, paperwork and scheduling was very organized and painless to deal with. Only thing I was not aware of prior to dropping off my car was that you offered Uber or Lyft to get me where I needed to be. Will use it next time. Thanks!
2/6/2020
Shelly T. VERIFIED CUSTOMER
You over charge for maintenance. I received a coupon from Subaru for multipoint inspection but was told I could not use it. I was not asked if I had received any coupon upon drop off. Other than mandatory recalls I will not be bringing my vehicle back for regular maintenance.
2/6/2020
Wood L. VERIFIED CUSTOMER
Steven Gomez was very understanding and helpful. I appreciate that he constantly kept me updated on the inspection and repair of my 2016 STI.
2/6/2020
Bryan M. VERIFIED CUSTOMER
My tire just blew after you guys serviced it
2/6/2020
Gerald P. VERIFIED CUSTOMER
Great customer service.
Jaime made it a point to get my car inspected as quickly as possible.
Great job.
2/6/2020
Janie T. VERIFIED CUSTOMER
Great customer service; however, why does an oil change, with an appointment, take two hour. My last oil change, also with an appointment, also took two hours.
2/6/2020
Lori H. VERIFIED CUSTOMER
Always want to request Jamie as our service person because he provides a through check on our vehicles.
2/6/2020
Marilyn P. VERIFIED CUSTOMER
Rafael is great. Kept me informed throughout the time I was there.
There’s one thing I was disappointed with. I like to keep my car clean and the inside driver’s side on the entry floor edge was filthy, as if the person working on the car did not place a protective covering. Now I have to take it to the car wash to get that clean. I would have informed Rafael but I didn’t notice it until I arrived home.
2/5/2020
Sharon W. VERIFIED CUSTOMER
Very professional and thorough
2/5/2020
Bradley C. VERIFIED CUSTOMER
Friendly and competent.
2/5/2020
William L. VERIFIED CUSTOMER
Jamie is one reason I like dealing with your store. He took care of all my concerns and needs. Always know things will be taken care of asap. Thxs Jamie