Jaime was pleasant to work with and very professional. I was also happy see that precautions were being exercised in regards to covid-19. Thank you!
5/31/2020
Sean R. VERIFIED CUSTOMER
Jaime was great! Very communicative!
5/31/2020
John F. VERIFIED CUSTOMER
Very professional and helpful.
5/31/2020
Mario V. VERIFIED CUSTOMER
Excellent customer service.
5/31/2020
Robert S. VERIFIED CUSTOMER
Mr. Vega was great.
5/30/2020
Malou P. VERIFIED CUSTOMER
Steven was very good with communicating with customers
He even mentioned to us that there were snacks and drinks in the waiting area.
Thank you Steven.
5/30/2020
Paul G. VERIFIED CUSTOMER
Thanks so much for the great service.
5/30/2020
Reney R. VERIFIED CUSTOMER
Steven Gomez was very helpful as well as candice.
5/30/2020
Michael P. VERIFIED CUSTOMER
Rafael informed me of a recall and offered to fix the problem the same day if my schedule allowed it; he explained it will take about 4 hours and the work was completed close to the promised time. He apologized for the small delay and even offered a car wash which I declined. I also enjoyed the snack bar.
5/30/2020
Anna Merie. VERIFIED CUSTOMER
I’m really into my all wheel drive 2018 Subaru Impreza 50th Anniversary car...I’m hoping that my Subaru Impreza will not have anymore recalls though, because the car is really beautiful. I’ve seen 2001 Subaru Outbacks still out on the road driving fine, so I’m hopeful. All the employees that I’ve dealt with at Subaru have been friendly and professional ladies and gentlemen! Rafael Ibarra at Sierra Subaru of Monrovia is a gentleman too, he offered to have my car rinsed and I did not even have to ask (most car washes have been closed in LA County).
5/30/2020
Taylor V. VERIFIED CUSTOMER
Everyone was professional and kind!
5/30/2020
Dana M. VERIFIED CUSTOMER
I was completely satisfied. Especially since they were able to resolve an issue with my appointment that was scheduled in the future. They made time for me while I was there, and i didn't have to come back at a later date. They Rocked! ~Dana
5/30/2020
Rose W. VERIFIED CUSTOMER
Mr Vega was professional, kept me informed on service needs and problem discovered on my car, gave me proper explanation, time frame needed for service and offered me a free Lyft ride to take me home, which I declined because I was able to arrange my own pick up. My experience was clear and precise.
5/30/2020
George M. VERIFIED CUSTOMER
The wait time is a bit longer than expected, everything else is fine.
5/30/2020
James G. VERIFIED CUSTOMER
Rafael answered my questions and explained the details! Thank you
5/30/2020
George S. VERIFIED CUSTOMER
Jaime always delivers on time and gets the job done for us. Thank you for having the good judgement to employ him!
5/30/2020
Warren H. VERIFIED CUSTOMER
Jaime is the Best! For 10 yrs.????
5/29/2020
Bryan H. VERIFIED CUSTOMER
Protection was moderate from COVID. I noticed one service advisor is only wearing a bandana for protection. I think you can do better with keeping people masked and doing everything outside of the service room. Overall, I feel like the person on phone said “stay in your car and we will disinfect and cover everything in the car when we are done”. None of that happened. It should.