Adam Lopez is help me a lot compare to Vince Tran Vince is rude and not helpful at all but now when I come back home I find a new issue that I never have in my car my auto gear shifter light is working I m just irritated with the service I pay a lot of time to Uber and rental car out of my pocket and still I m getting issues please b responsible and help ur customers properly
4/1/2020
Clemente R. VERIFIED CUSTOMER
Very excellent service. So respectful and did a great job fixing my car.
4/1/2020
Matthew S. VERIFIED CUSTOMER
Adam was very helpful over the phone and continued being helpful through my entire visit. He followed up quickly after I left the dealer once the problem was identified. He then helped me identify a warranty that allowed my problem to be completely solved. Fantastic service from start to finish. Give the man a raise!
4/1/2020
Julie K. VERIFIED CUSTOMER
Been coming back since I bought my car in 2008. No reason to go anywhere else. Great service every time.
4/1/2020
Young S. VERIFIED CUSTOMER
Your person so kind and quick service.
Thanks.
4/1/2020
Angel R. VERIFIED CUSTOMER
Great Thanks
4/1/2020
Chihuy C. VERIFIED CUSTOMER
Your survey options are limited. Either "Yes - Completely Satisfied" or "No - Not Completely Satisfied". There is not an option for just "Satisfied".
I was "Satisfied" with my service experience. Billy was polite, courteous & expeditious with the handling of my service request.
BUT I'm concerned that in this current environment that we're in with COVID-19, Sierra Honda did NOT demonstrate a practice of 6ft separation. I was required to go into a small office space to signoff on the service docs, with a number of folks entering the confined space & having to excuse themselves to maneuver around me.
I hope that you will update your processes, in the interim, to adhere to the social distancing practices recommended.
3/31/2020
Lucille O. VERIFIED CUSTOMER
Adam, Thanks for your patience on the phone.
3/31/2020
Elie Z. VERIFIED CUSTOMER
Great job! I was happy!!
3/31/2020
Scott M. VERIFIED CUSTOMER
Great service and attention by the whole team at Sierra Honda.
3/28/2020
Stephanie H. VERIFIED CUSTOMER
Very helpful! I will be coming back for my next service.
3/28/2020
Gabriel A. VERIFIED CUSTOMER
Vince is great to work with. Very professional and answers all my questions.
Thx
3/27/2020
Vilma V. VERIFIED CUSTOMER
very satisfied!
3/27/2020
Brian R. VERIFIED CUSTOMER
Adam was great! The whole process was very streamlined. He was very helpful. I didn’t have to wait. Everything happened just the way he explained.
3/27/2020
Jeanette M. VERIFIED CUSTOMER
Kevin is as amazing employee, but I was a little disappointed on the cost of the repairs especially for an older car. No one has ever asked me if I wanted to purchase a new car since my car might be worth roughly around 2k and the repairs were going to be under 2k.
All I can say is that Kevin is very professional and courtesy.