Leland did a great job.It was my first time there. I'll be back.
6/26/2021
Maureen A. VERIFIED CUSTOMER
Very polite and caring.
6/26/2021
Kenneth F. VERIFIED CUSTOMER
David **** has always provided great customer service and quality service for both of my Honda vehicles.
6/26/2021
Ron C. VERIFIED CUSTOMER
Very responsive and deligent. Great communication
6/26/2021
Fernando B. VERIFIED CUSTOMER
Nathan is awesome and always very thorough. Great communication
6/26/2021
Mary A. VERIFIED CUSTOMER
I was very satisfied with service today, customer service was very professional and explained everything that was going to done .
6/26/2021
Rosario T. VERIFIED CUSTOMER
It just took a long time but thanks for checking car
6/26/2021
Mark T. VERIFIED CUSTOMER
Nathan is the best!
6/26/2021
Dennis K. VERIFIED CUSTOMER
Michael did his job perfectly. My problem was with the overall service itself. I had an appointment at 1:30. I arrived 45 minutes before that. However, I still had to wait for 2 hours and 20 minutes (after my appointment time of 1:30 pm) before they could complete a simple oil change and tire rotation on my car. That is not acceptable.
6/25/2021
Thomas C. VERIFIED CUSTOMER
I was provided great service and I’m glad I was about to get a great provider in Leland.
6/25/2021
Mark G. VERIFIED CUSTOMER
The whole visit was a **** show. Had appointment for 10am, for a oil change / tire rotation. 4 hours later, I was still waiting. I received a text message at 12:30, that the vehicle was almost done, and I paid online. Advised I would be notified when the vehicle was waiting. I never received any other communication. The 5 people sitting there in the service desks NEVER asked me about why I was w AZ iting so long. After 4 hours, one of them said you have been waiting a long time. Turns out one of the other service reps, had been sitting on my paperwork / keys for well over an hour. He stated he tried to call me, when he dialed the number he had in front of him, it came back as a disconnected number. He was sitting 25 feet from the waiting room. There were only 4 of us in the waiting room. This guy couldn't get up off his fat **** and walk 25 feet to the waiting room to ask for me. I will NEVER be back to thos dealership. I am bombarding social media about Surprise Honda. I researched the owner of the auto group about this horrible service and will be reaching out. Non of these service reps gave a **** about providing any kind of customer service, a total disgrace.
6/25/2021
Evana A. VERIFIED CUSTOMER
Levi set an appointment for me sooner than later, was very knowledgeable with my vehicle's problem, and made sure l get Lyft back and forth.
6/25/2021
Steve L. VERIFIED CUSTOMER
David is always great to deal with and I only go to him. He is very professional in all he does and treats his customers well.
6/25/2021
Elizabeth R. VERIFIED CUSTOMER
Always professional service
6/24/2021
Stephen A. VERIFIED CUSTOMER
Al did a great job in setting up our service and keeping us informed of its progress.
6/24/2021
Caro M. VERIFIED CUSTOMER
My vehicle was ready on time and I was explained in details any requirements that car needed.
6/24/2021
Reinke C. VERIFIED CUSTOMER
Friday, thorough service! Clean showroom,. Efficient handling of problem!
6/24/2021
Roberto R. VERIFIED CUSTOMER
Alfredo was able to get me in without an appointment which I’m very grateful for he was very professional & punctual letting me know when & what exactly my car needed
6/24/2021
Melissa T. VERIFIED CUSTOMER
Great service
6/24/2021
Kent H. VERIFIED CUSTOMER
Levi is great! Love the personal hands on approach. Strongly recommend