Surprise Honda Auto Repair Service Center

Mike kept me informed every step of the way through my service appointment. He is knowledgeable and informative.

Great service !

Yes!

When I purchased my new Honda Civic it had a small chip on the hood. I was told that day that I would need to drop the car off overnight to have it fixed. I hadn’t heard from anyone so I reached out to Michael. We scheduled the appointment for Wednesday 7/14 because I would be off Wednesday and Thursday and thought that would work out great. At this point I had been told several times from different people that it would be done in one day. When I didn’t hear from anyone on Thursday, I called Friday morning. I spoke with Levi and he informed me that I was given wrong information and the car would take “3 to 4 days” but yet was telling me that it wouldn’t be ready until Monday or Tuesday, which was 5 to 6 days. I told him that was a huge inconvenience and he apologized and said he would let Michael know for future reference. He also mentioned that there were a few other chips on the hood that would be fixed, I had only seen the one. I received the call for pick up on Tuesday. When I picked it up at the after hours service desk I mentioned that everyone needed to be on the same page about this service because what I was told was not what occurred. 1 day turned into 1 week. He asked if I was offered a rental or anything and I replied that I wasn’t. He apologized and asked if I had submitted a survey yet. The car looks great, although there is a coating flaw on the windshield in my line of vision. Better quality control would lead to less hassle for your customers. This is the 3rd Honda my family has purchased. Overall good service.

Great customer service!

Nathan himself gets 5 Stars…..he’s the epitome of excellent customer service. We will definitely bring our Pilot back for service, again. Patrick Gavrity

I feel that taking an hour and a half for an oil change is pretty excessive. Simple maintenance should be timely along with quality work.

Great experience, excellent service and personality

Great work!!!

Oil change took 4 hours. My car was returned with no grill on it and I was told I need to come back at a different date to get it replaced instead of it getting fixed on the spot!

Alberto quickly identified the problem, laid out all options for repair and gave his best case scenario. Kept me well-informed throughout the entire process. I thought I did a great job and will use him for future visitss!

Mike was great

Time will tell, how good the work is done.

Leland was super good.

I HOPE TO ALWAYS HAVE LELAND AS MY SERVICE ADVISOR ..SO INFORMATIVE...COURTEOUS...UNLIKE THE MAN WHO CHECKED ME IN AND QUESTIONED MY COUPON FOR $10... REALLY???!!! I WILL BE BACK FOR FUTURE SERVICE BUT I WILL NEVER BUY ANOTHER HONDA AFTER THE HORRIFIC AND UNPLEASANT BUYING EXPERIENCE DIRECTED TOWARDS MY SON AND ME WHEN PURCHASING THESE 2 VEHICLES. WE WERE TAKEN ADVANTAGE OF!!!!

Helpful staff. Good service.

Thank you very good costumer service. Nice facility very clean.

aLL GOOD!!!!

Leland was terrific! I am very pleased with how Leland and his team treated me!

Leland Paxson was great, he was very attentative and I appreciated his efforts. I give him a ten!!!