Surprise Honda Auto Repair Service Center

Keep up the great work.

I appreciate all the extra help with the questions about the vehicle I had. Thank you

Leland was a pleasure to work with. Thank you!

He was very descriptive of my truck’s condition and gave me realistic expectations.

Mike was great, advised what extra is needed now and later!

My service agent provided excellent care

I like the friendliness of alfredo he is really nice he explains everything nice and clearly we really like that he knows Spanish and English that way he can comunícate with us better he is respectful and helps us with any questions we might have I like taking my Honda pilot to the dealership cause I know they will help me with any problems I might have thankyou very much Alfredo Bustamante and thanks to the dealer ship for have such nice employees and service for the customers

Thank you Leland and Surprise Honda!

Leland was great, explained everything, kept me informed; very friendly and approachable.

Alfredo is always so professional and he informs me of items that are recommended and needed. He is easy to understand amd Alfredo always gives me an answer to all my questions so I understand completely about my service. I know I can rely on Alfredo thats why I come to the dealership.

Excelent job

Best service rep I have ever dealt with in 79 years. Very professional and takes the time to thoroughly explain the issue(s) I am concerned about.

Great guy and good service

Alfredo had exceptional customer service skills. He enjoys his job!

Nathan is always polite, professional and very helpful. Very thorough in his job.

He was very helpful. Great worker!!!

No need to contact me already spoke to John service mgr. we will find a different advisor that will be able to listen and have a better caring attitude. I would prefer that Levi never contacts me by phone or email for any reason.

Great service, great people

Whereas it was not a massive inconvenience, Levi made a rookie mistake that cost me personal time and my appointment had to be rescheduled. When Levi made the appointment with me he did good by verifying the needed part was in stock but he failed to reserve the part amd instead felt that the 3 in stock would not be used prior to the scheduled appointment. Basically Surprise Honda really dropped the ball. I figured maybe repairing my key ($35 part) would be a generous way Surprise Honda could make up for my lost personal time and show they provide excellent customer service and not simply service. Levi asked his manager who said no. The reason stated was that the appointment was able to be rescheduled within 24 hours. That answer showed me Surprise Honda does not care about their error and that it cost me, driving included, about an hour and a half of my time. Levi blaming everything but himself showed he didn't care about customer service amd unfortunately that is what I saw in Surprise Honda, an employee who screws up, costs a customer personal time and replies with, "its OK because we rescheduled within 24 hours." My wife and I are looking for a new car to replace her aging CRV. Your buissness is off my list of places to look for a new car amd Arrowhead Honda lost my buisness through crappy service a few years back. Perhaps it's a Honda trend in customer service. Take this how you want, but please never contact me again. I do not want nor need more time wasted.

Leland was very professional. Car was done in the time I was quoted.