Hardin Honda Auto Repair Service Center

Super friendly and helpful with car maintenance!

Cesar was knowledgeable and offered extensive support in getting my vehicle running smoothly

Did not diagnose the issue even though appointment was made for diagnostics.

Alfredo did a good job. The issue I have is that you showed that the battery was checked & today my car would not start due to battery issues. Called AAA for a jump & now all the warning lights are on & won’t clear. I would appreciate a call to discuss.

N/A

Zack provided me with excellent customer service. The tech was able to accommodate me after my 1.5 hr drive from Los Angeles. I truly LOVE Hardin Honda & it's rep's. Your agency is li ke no other. Tell we meet again, Ciao for now.

Service advisor Chris Montag was pleasant enough and professional at the time of write up etc. However, upon my car being ready, we went to his desk and he pointed out the areas to look at, and also said my battery should be changed since it’s low. I asked some questions regarding the battery and he said since it’s a AAA battery and not Honda’s, I would have to ask them. Every question after that, regarding general battery questions etc, he looked annoyed and kept repeatedly saying “I don’t know you have to ask AAA” and because of this, I stopped asking anything else. He clearly didn’t care and was unwilling to help. I stopped being polite and nice and just lost all interest in asking anything further due to his attitude. And I believe that’s when he was aware of the atmosphere and started acting better. By then, I didn’t care anymore and just quietly paid and received my papers and got up promptly, smiled and left. This was a completely 180 degree different experience than my previous experience here at Hardin Honda. Service advisor Alfredo Mejia set the bar high and was every bit professional, helpful, and amazing when it came to the things that mattered to me. Also, Chris Montag was on the express service side so perhaps the people on that side have different attitudes. I don’t know, but regardless, it is extremely unprofessional and rude. I would definitely not recommend anyone to the express service side at Hardin Honda because although the service was much faster, the customer service received was well below anything I deem acceptable.

Simon was kind, personable, and helpful. He answered all my questions and helped accommodate my request to pick up my car after the service center closed (at the dealership, instead). He has always shown fantastic customer service every time I come to Hardin. The work on my car was done within the estimated time frame, and the courtesy shuttle driver was super- friendly, thoughtful, and respectful. It was overall a great experience.

extremely professional very knowledgeable provided clarity throughout the process quick service

Great services but no loaner car ( even the car stay over night)

Honestly I’m very upset. I brought my car in for an oil change & tire rotation. I also asked them to fix the lining on my driver side door which was coming off. I ended up getting various routine maintenances totally $500 appx. Once my car was “ready”, and I was about to hop in and leave, I noticed the door hadn’t been fixed. So I told them and waited for it to be fixed. I then left, and by the time I arrived home, I received the warning that my tire pressure was low and to reset the tpms system. So not only had my door not been fixed, but my tires weren’t checked and filled to the correct pressure. I then put air in my tires, and had two tires below 20psi. The warning was still there, so today (Sat), I drove back to have the problem resolved. It was, and I left. As I’m arriving home, I notice a bumpy sound from my tires (it thuds with every rotation of the tires as I drive, super noticeable at low and high speeds). So something else that is wrong with my tires was missed, or caused while being serviced and ignored. When I get out to inspect my tires, I see that I’m missing the cap for every single tire’s pressure valve. Seriously what the heck is going on over at Hardin? Are there literally no quality checks and controls in the service dept? So now I have to drive back, for the third time in a week, to try and get my valve caps that the technician took off and never put back on, and hopefully have my tires inspected for the cause of the bumpy noise (which should have been caught during the tire rotation). All of this, gas, time, & money that I have spent and still have to spend (as I live in Irvine) to have the most basic services rendered is absolutely ridiculous, and I’m truthfully pissed off to the point where I may never trust Hardin with my vehicle again. It has been nothing be a headache, and I don’t even trust that the other services I paid for were even rendered, let alone adequately.

Zachary Nyman Awesome young man. Give him a raise.

Everyone was very courteous and working hard this morning. The staff member (young man) who was driving cars back to the service area was especially helpful and provided excellent customer service with a great attitude even during a busy, overwhelming morning.

I know I’m always in good hands with darin. He is very nice and listens and makes sure everything is taken care of. Ty!

Zach was great- courteous, responsive and knowledgeable.

Fast, professional, and always courteous.

All that helped were great. Thank you!

De Hua was professional and knowledgeable. Thank you, Simon

Great service. Adrian was very good and attentive.

Thank you for scheduling my recall appointment within a week. Thank you for notifying me of the recall during my recent oil change.