Hardin Honda Auto Repair Service Center

Thank you Simon

Service was great, thank you!

In the past, i've had the mechanic put oil finger prints.On the inside of my leather door panel.Also break one of my personal items inside my car it's without even telling me.As if i wasn't going to notice. Then i've had unpleasant experience whenever I leave my car. Nobody ever calls me. I have to call them like 3-4 times to get any kind of information. Being that i need to be in the know. Being that, i'm also dealing on my end with the warranty department and with a rental car and my job i put on pause. I really would suggest that people's belongings in their car, need to be respected.Along with their car without damaging it. Also, when somebody leaves their car there. Even if it's a couple days and they're busy. they need to call the customer and be on the what to know, be in touch with the client at all times. Even when I left messages for them to call me back, they've never called me back. I had to ask for the supervisor I believe his name is Alejandro in service. He was very cordial, very patient and understood where i was coming from. Most of us that leave our cars there, our cars are our babies! We need much communication. They should not assume that once a customer leaves their car that they don't have to hear about anything until uts time to pay. Even if we have warranty on the car and it gets approved!? They need to call the customer and ask them, can we proceed with the fixtures. It is nerve wrecking and disrespectful for them to assume they could just do whatever they want with our cars, or our time or communication. Show more customer service, it is crucial! Otherwise, this is how you lose customers and get bad reviews. I don't leave bad reviews because I usually ask to talk to somebody right then and there who's in charge.

Great customer service. Thanks to all

Chris is my guy he kills it and I will be back for sure thank you Chris keep up the good work

Darin was great! Service was fast and I’ll definitely be returning in the future.

Great communication and very helpful in answering questions.

Thank you, guys, for the good and fast service. My only regret was that I could not afford the two air filters my car needed. Otherwise, everything else was good! Thank you!

Zachary was considerate and professional.

Chris is always friendly and most helpful in explaining any questions I may have without making me feel unintelligent.

Alfredo was very helpful to explain the services and took initiative to step up for us to maintain our appreciation of the Honda brand. He kept us updated and informed of the details. His service made us feel like he is on our side. Two thumbs up for Aldredo!

The price to complete all service required was too expensive for me to complete all the recommended service.

Excellent service

Yall did a great job being efficient and prepared with all items I needed. Had a recall fuel pump and A/C issue - called ahead of time to confirm parts would be good. So far the fix has been great! Was a bit hard to get confirmation of when the fix would be finished - but it was a labor intensive fix, so I understand that may cause the finish to be a bit more ambiguous. Outside of that - no issue with communication at all!

I’m happy with my car and the services provided.

I appreciated Darin’s attention to detail. I have a DMV drive test in a couple of weeks and I needed to make sure my car was fully operational. He made sure to put ‘Check Lights’ on the list of items needed even though it’s a standard item for the minor service, because he wanted to make sure he included the items I mentioned. Thanks!

Customer service is always great. I have dealt with all of the service advisors in that office and they are all great people. They treat customers like family.

I dropped off my car to get safety recall, air conditioning service and oil change done. Car was left there all day. I came to pick up at the end of the day and the oil change had not been done. Everything else was good but really needed the oil change done.

I arrived at 10:30 and was told it would be about 1 and a half hours. About noon the service agent said the techs were going on a lunch break. Told me it would be about 1:30 to get done. It was finally ready at 2:30. 4 hours to get an oil change/tire rotation and inspection. I was given a $20 discount. A few weeks ago I took My wife’s Ioniq to the dealer in Tustin for the same thing. Took a little over an hour. Their waiting room had a complimentary selection of coffee, other beverages and snacks. You have coffee. And an empty popcorn machine. And vending machines. The oil change though seems fine but then, how would I know?

Thank you guys