I was waiting on the curb for my car after i was told my car was ready ,your brings my car around and when i walk toward my car your employee lookat me and took my keys in sid and gave them to a nother employee and left me out side as if it was not my car. I worked 45 long year so that i can buy and drive what every i can afford and to have a employee of your to show such disrespect to any customer mo matter how he dress . I have purchased two cars from your franchise and was about to purchase Two more for my kids but i will look for there cars from a mor respectful dealership
2/1/2017
JOYCE B. VERIFIED CUSTOMER
The work was done professionally and courteously. I waited 3 hours for a minor tune-up and wheel alignment because someone put a different number on the car than was on the work order. Therefore after calling for status on the car several times I was told that they couldn't find it. (Of course not, the work order # wasn't the one on the car). My car was done and sitting waiting for me at the end of the lot, for how long I don't know. Darron Guy was very helpful through all of this and apologized profusely for my long wait. Sidney, who had written up the work order, was quite silent. I will continue to take my car to Gosch Toyota for service as they have always done a good job for me and treated me well. I think this was an isolated and unfortunate experience.
2/1/2017
GREG D. VERIFIED CUSTOMER
Mike and Jacob were very helpful. I have had trans shifting issues with my Tacoma from the beginning. Mike & Jacob didn't doubt my issues and just fixed it. That was refreshing. Doing they job to satisfy the customer.
Thanks
2/1/2017
Kathy J. VERIFIED CUSTOMER
Jacob was great.
2/1/2017
Michael F. VERIFIED CUSTOMER
Great experience. I could be rhwre every day
2/1/2017
ANNE F. VERIFIED CUSTOMER
Sidney Vartanian did not take care of me
As she was busy elsewhere. Steve
Rivera did so and did a great job So he
needs the credit. Please make sure he
receives it. Everything went well
Thanks
ANNE F
2/1/2017
RAY D. VERIFIED CUSTOMER
A knowledgeable young lady that has her mind on point. The co. should welcome her accomplishments. Promote ASAP.
2/1/2017
GERARD B. VERIFIED CUSTOMER
Very happy with Darron's explanation of problem and suggestions for prevention of rodent damage reoccurring. His interface with AAA was greatly appreciated.
2/1/2017
Rourke F. VERIFIED CUSTOMER
Everyone was very helpful. I was not charged anything after my new Sienna ran over a storage crate on the freeway. Luckily there was no damage to my car. They even attached my license plates too! Thanks
2/1/2017
Brian W. VERIFIED CUSTOMER
Jacob provides great customer service and is a nice guy, I appreciate it when you feel like your in good hands and you have nothing to worry about when it comes to your car. Thank you Jacob!!
1/31/2017
THOMAS S. VERIFIED CUSTOMER
Our service was done in a timely fashion. And, the staff is courteous and friendly. Thanks. Gosch Toyota!
1/31/2017
Chuck M. VERIFIED CUSTOMER
Thanks for all your hard work
1/31/2017
Toghrol B. VERIFIED CUSTOMER
Job well done thank u
1/31/2017
MICHAEL M. VERIFIED CUSTOMER
Thanks to both Sydney and John (shuttle driver) for a great service experience
1/31/2017
Joseph M. VERIFIED CUSTOMER
Very courteous a 10 plus!
1/31/2017
Arnel C. VERIFIED CUSTOMER
Excellent service!
1/31/2017
Chris B. VERIFIED CUSTOMER
Sydney was very professional & friendly. Made my experience there great. She was knowledgeable of what was needed for my vehicle. Was a very pleasant visit