Toyota of Hemet Auto Repair Service Center

Tony was in a meeting but had everything ready for when I got he did great everything was to my satisfaction his was fantastic too

William was wonderful! He was friendly , efficient but most of all he went above and beyond to get my maintenance done in a very timely manner. My husband was not happy with me because we did not bring 2 cars ! He was not happy thinking we had to wait 2 hours . William picked up on his mood and my car was ready in 45 minutes! Great job William ! My husband has a medical condition which makes him a little difficult ???? so Thank you ????

Tony is always professional, friendly and gets me in and out with no issue. Great costumer survives.

Danielle was very helpful and communicative throughout the whole appointment. It took a very long time to complete the service but Danielle and the technician who worked on my car were both very determined to fix my issue and they did. For that I am eternally grateful. Very happy with my service today.

By far one of the best experiences I've had done here with toyota. You guys are awesome as always so quick and fast, I really appreciate it. Thanks again you guys are great!

She was very nice & helpful during my service routine. Her and Johnathon from the parts department also helped fix my key fob which really made my day. Great overall

Keven was awesome! Great first experience thank you! Keven.

Execllent service

Great customer service thank you Miguel!!

Very good service. She was very helpful pleasant and polite very professional

Kevin Foster was professional and knowledgeable he made my wife and I feel like our opinions and thoughts were important.

Kevin answered all my questions. Very happy with job done!

Fantastic service! Explained everything perfectly with friendly hospitality!

Kevin was was very good and took care of me.

Fast check-in, services clearly explained, completed ahead of schedule, reasonable prices. Kevin was courteous, informative, & he was a good listener who clearly explained available options.

Great service. I’m very pleased. Thank you!

Tony Schempp is the best of best service consultant at Toyota of Hemet. I always choose him to do the service for my Venza and Tacoma in the past 2 years. He was always kind helped me what I need, and he was great listerner and understanding the situation and gave me right advise for the service I need. I give him 10 out of 10 for his excellent service

Ok

Thanks to all who helped!!

Not very friendly, I explained I was new to this dealership, that the one I bought from was way too busy and far. I asked for a car wash, it took two hours to do the services and I received a text my vehicle was finished I went to look for Kristen/Kirsten and she gave me my keys. I went to my vehicle and it Was NOT washed. She put the blame on two young men, No one was apologetic. At this same visit I went to the parts department to look for a basket for the top of my vehicle, the service guy was very helpful in giving me a price but said I needed to go to Kirsten/Kristen for ab estimate on service charges to install it. She said "I don't know" and proceeded to ask her adjacent coworker in service and he also said he didn't know. He wanted to know what kind of vehicle and I pointed to my vehicle and he turned and said sharply " Well I am not a mind reader I didn't know". I played it off with a Halloween joke about being a magic mind reader. In the end he just said "I don't know" and I replied that maybe my husband could figure it out, he was the one that wanted to know. All in all the lack of initiative in trying to find the information on installing a roof basket for a customer is not very service friendly. Did they have a million people at their desks? No. So it could have been addressed better. I can take my installation of the product to someone else that has initiative to have it sold and installed than to try to weasel information from a dealership. I wish I didn't have to complain, but how does one improve if not made aware?