Toyota of Hemet Auto Repair Service Center

We were very satisfied with our experience.

I received good and timely service from Ned!

Kristin was very rude and did not explain that they were doing a service that was not covered until the end of the visit. Will not be booking with her again.

Took 3hrs and Miguel asked me if I would like my car washed I said yes. After waiting 3 hrs I walked out the paper mat and plastic seat cover are still in the car, the car washed not washed, I was tired of waiting 3 hours I didn’t want to deal with it. I just wanted to leave at that point. Today service from 1-10 was a 2 and only because Miguel gave me a discount on my alignment. But it was horrible

Great customer service and overall a pleasure to deal ed

Tony is very good and provides a lot of information that is helpful. Been coming to him for both of my cars. Will keep coming to him as long as he is here.

Friendly and quick service

Took my car in on Monday due to my remote start not working. I purchased the subscription Nov 18 and by Friday Nov 22 it still wasn’t working. I called corporate and they said I had to take it to the local dealer. Made an appointment took it in Monday nov 25 Ned called me that same day stating “it’s not the aftermarket lights to have we disconnected them and it still doesn’t work we need to keep it for at least one more day. On Tuesday he called me back stating they have to change the computer he has to call Toyota to see if it can be under warranty since it’s not any of the aftermarket stuff I have. Now today Wed Nov 27 he called and said “I have bad news it looks like we’re not going to be able to do nothing to it until your car goes back to completely stock”. I got upset and just picked up my car. I told him why tell me one thing the day before and now say something completely different. He tried telling me no I didn’t tell you that I told you “maybe” so he basically called me a liar. I will be calling corporate and complaining because it was not professional at all that’s why my car has warranty and if the computer needs to be replaced why not do it ? Just blaming my aftermarket things when you told me in the first place it wasn’t that. Looks like you guys just didn’t want to do the job.

I was just happy they could help me with my problem.

Miguel provided great information and was super kind and friendly. He is a professional representative of Toyota of Hemet. I bought the 5 maintenance/oil changes for a great price! So glad I took my RAV4 Hybrid to Toyota of Hemet. This is my town and now this is where my vehicle will go for maintenance! Thanks Miguel!

Kevin is very professional in the Service department and very helpful. Good Guy!

Called the store multiple times within an hour and messaged my service advisor about picking up car and they never answered my call. Communication was not good. Then service advisor charged me wrongly and charged my card incorrectly and had to refund me and do not even apologize. No greetings and very rude her name was Kristin Masson. And she also said that I was not her customer when I was. Bad experience

Communication and professionalism was very good.

Nothing better than Toyota thank you

Great service kept me informed service was completed on time and I am totally satisfied with the results.

It took too long, and they didn’t wash my car afterwards! Tony was great!

Very satisfied with the service. Very professional. I also liked the fact that my appointment scheduled was on timed. Thank you

Great service

I didn't get any service from Toyota i didn't receive my product nor did I get any response to my calls

He was very efficient