Brady is an excellent service manager and provides updates regularly. I goes extra mile to facilitate the customer for better experience.
12/16/2020
Mahmood S. VERIFIED CUSTOMER
Thanks for the good service
12/16/2020
Valerie M. VERIFIED CUSTOMER
Marvin was fantastic ! Great support, great communication on keeping us updated. Loved working with Marvin!!!
12/16/2020
Jude W. VERIFIED CUSTOMER
Salamat Marvin! I appreciate you and your team.
Be well,
Jude
12/16/2020
Renato C. VERIFIED CUSTOMER
You should have extra mile for your service like cleaning the car inside and outside. That should be consider since the Car have been touched by different people.
12/16/2020
Naoki Y. VERIFIED CUSTOMER
Thank you very much. Inspection video was very helpful.
12/16/2020
Esther A. VERIFIED CUSTOMER
From scale of 1 to 10, 10+
I & my family love piercy toyota's professional personnel & great quality service.
Kudos to all.
Happy holiday!
EJB Agbuya.
12/16/2020
Patrick K. VERIFIED CUSTOMER
The oil change service supposed to be done by 12:15. But my car was still parking outside at 12:00. So I asked Diane why it took so long and my car is still outside. She told me everyone were waiting more than 2.5 hr, plus I was do not have an appointment. I told her it was not true. I made appointment and I had voice mail and text message confirmation of my appointment. Even though she didn’t raised her voice on me. But I feel she was rude and not eager to help. I told her Piercey’s service was fast and courtesy. That’s why I switched from Fremont Toyota to Piercey. I don’t feel like I got the usual quality from today’s visit.
12/16/2020
Luis Antonio. VERIFIED CUSTOMER
Professional service
12/16/2020
Jailene S. VERIFIED CUSTOMER
I appreciate the work! But I am upset that they scheduled for my service even though they didn’t have the parts... I had to leave work to make it work but now I have to do it again.. and I’m coming from an hour away. I just wish it was planned ahead or a head up that the part wasn’t in stock to schedule an appointment for another day
12/16/2020
Adrian S. VERIFIED CUSTOMER
I’m new to town and really appreciate the honesty on the problems with my truck which get taken care of. THX Patel!
12/16/2020
Sonia S. VERIFIED CUSTOMER
Great job thank u
12/16/2020
Allyson P. VERIFIED CUSTOMER
Miguel was awesome but the guy who brings the cars out was completely unprofessional. Just said show me your paper and walked away. I had to ask where are my keys. As he co tinged to walk while I asked. He would be the only reason I would never come back but Miguel was great.
12/16/2020
Rommel D. VERIFIED CUSTOMER
Waited 3 hours
12/16/2020
Bertha A. VERIFIED CUSTOMER
She explained what included in the maintenance
Thank you
Bertha
12/16/2020
Noel M. VERIFIED CUSTOMER
Something to look forward next service schedule.
12/16/2020
Calvin H. VERIFIED CUSTOMER
Mike is a good person and I think this enhance my experience in getting great service from your service department. I always enjoy the interaction with Mike.
12/16/2020
Dennis Y. VERIFIED CUSTOMER
Mike Tran explained the problem and had it fixed on time.
12/16/2020
Jerry G. VERIFIED CUSTOMER
Problems with the highlander 2020 trailer hitch was a Toyota Corp issue. But Piercey assigned Rhofell as a relationship Mgr for the issue. She was fantastic. It took Toyota 6 months but we got an answer finally and Rho and Raymond help get a Parts list, Rho gave me a Parts discount for my problems. And you gave me a free rental as I live in Morgan Hill and another part was needed. Sigh. Rho and Raymond gave me a conference call on the new issue and you rushed a part from Kentucky to complete my work. All along paperwork was setup perfectly for me to get in and out. I had no wait at the cashier or rental. Just stellar. I will recommend piercey to others.
12/15/2020
Valentin L. VERIFIED CUSTOMER
Thank you! Ricardo Villegas, for our car the good service.