I have been told the service will take 2 and half hours. But after 2 and 45 minutes, no one. Call me. And I walk to service guy. He was chatting with other employees. I wait about couple minutes. And asked the service guy to check. And than, he found my car was ready, paper was on the desk.
Service guy doesn’t work professionally!
I always go Livermore Toyota. The services were great!
By the way, I asked the guy find my records in the computer, the guy told me that he don’t work that way! That made me don’t feel good!
6/29/2021
Jovito A. VERIFIED CUSTOMER
Good service
6/29/2021
Thanh L. VERIFIED CUSTOMER
Nice
6/29/2021
Roberto R. VERIFIED CUSTOMER
Excellent thank you so much your help
6/29/2021
Daniel N. VERIFIED CUSTOMER
My family all drives Toyota’s. And I have been taking it to Piercey for service. And I have always have Mike Tran help us out. He is very on point and very helpful.
6/29/2021
Elena H. VERIFIED CUSTOMER
Michael, quite frankly, is why I do business with Piercy Toyota. He is always so kind and patient with whatever issue I may have or need resolved. He is an excellent employee. Thank you.
6/29/2021
Troy A. VERIFIED CUSTOMER
As I was leaving the service area, I always check my car / inspect before I leave the dealership. I saw a nail in the front passenger tire side. I immediately ask the valet person if anyone could take a look at it. His initial response was it’s almost time for closing and they might not be able to do it today. But one guy helped me bring the car inside the shop to take out the nail. I paid for tire rotation and 4 tires balancing. I’m not sure if the technician did what he was supposed to be doing because he didn’t catch it. I am doubtful if he performed that. I’m not satisfied. Did I paint for things that I didn’t get. Hope some would show me a proof that they did perform the whole tire inspection and balancing. It’s not the service advisor fault it’s on the technician side. I hope I will get an answer as soon as possible.
6/29/2021
Roberto P. VERIFIED CUSTOMER
Thanks for the very good service
6/29/2021
Roger A. VERIFIED CUSTOMER
No total information about the product from the previous staff...
6/29/2021
Duyen N. VERIFIED CUSTOMER
Francisco is professional, knowledgeable and courteous
6/29/2021
Thanh T. VERIFIED CUSTOMER
Bad service
6/29/2021
Olivia L. VERIFIED CUSTOMER
Thanks for your service for me. I’m appreciative of his efforts.
6/28/2021
Qimeng L. VERIFIED CUSTOMER
Francisco was very professional and considering.
6/28/2021
Christopher L. VERIFIED CUSTOMER
Francisco promised by car will be done by 4pm. I told him at 2:27pm that if the service cannot be done by 4pm, I can take the shuttle hone instead of waiting at the dealer but he keep on insisting the can can be done by 4pm. At 3:30pm, I check with Francisco if the service can be done by 4pm and he keeps on insisting the service will be done by 4pm. At 4pm, I step out and saw my car did not get service yet. Only after 4pm, the technician took the car in for service. In the future , I cannot trust Francisco anymore.
6/28/2021
Leonardo G. VERIFIED CUSTOMER
I loved the video you guys sent me
6/28/2021
Timothy L. VERIFIED CUSTOMER
Great
6/28/2021
Vikram B. VERIFIED CUSTOMER
I have been doing my car service for last 8 years with piercey toyota. I felt very bad today with the service manager. Infront of me there was one person she applied two coupons and gave discount and charged 49.99 usd . The same service was i doing i asked her to apply coupons and she refused to apply and charged me 143 usd. I decided not to do any more services with Piercey toyota. I will pass this information to my friends so they will not face this situation. Thanks for the service. Goodbye.