Ken Johnson did a great job making sure my warranty issue flowed through all required channels smooth and quickly. I would not hesitate taking my truck their for any future needs. He listened to and documented my concerns so that Toyota Corporate came out and delivered a satisfactory solution.
9/22/2016
Steven W. VERIFIED CUSTOMER
No vommemt.
9/22/2016
Zhao L. VERIFIED CUSTOMER
Christopher did an outstanding job. I will continue to keep coming here and recommending Piercy Toyota to all of my friends. Thank you, Christopher!
-Zhao
9/22/2016
Robert H. VERIFIED CUSTOMER
He went extra miles to help me finding the issues with sluding door and fixed the problem. Great customer service and very patient and professional.
Elaine
9/22/2016
Richard G. VERIFIED CUSTOMER
Winston Wong was great.
Brake fluid was not topped off but Kevin Bettancourt said this is normal.
Wait was so short that I was surprised tech got every thing done. Not even time to get donut.
9/22/2016
Hakan Y. VERIFIED CUSTOMER
Great job by service advisor. Courteous, professional. Same goes for the shuttke driver
9/22/2016
Morris H. VERIFIED CUSTOMER
Great service as always! Thanks
9/21/2016
Santos O. VERIFIED CUSTOMER
Fast and very efficient service Thanks
9/21/2016
Aung T. VERIFIED CUSTOMER
Good
9/21/2016
Yi Yao. VERIFIED CUSTOMER
Wing Wong did a very good job. :)
9/21/2016
Paule K. VERIFIED CUSTOMER
Too much wait:
- I waited about 45 minutes for a ride from the shop to work
- My car was promised to be done by 10h10.
- I was expecting a call when my car is done and I requested to get the shuttle pick me up and bring me to Pierce after 11.
- I waited for a call until 12 Noon. When I did not get a call, I called Pierce main service line around 12h03 and they confirmed that my car was done.
- My Pierce repair agent called me at 12h50 to let me know that my car is done. That is 2 hours after my car was promised and 1 hour after I had confirmation that my car was done.
- I picked up my car at 2PM. This made me have to miss several meeting appointments at work.
For all the above reasons, I can rate this as the worse experience at Pierce Toyota.
9/21/2016
Jyoti T. VERIFIED CUSTOMER
The person I met with was very nice and very helpful.
He escorted me with his help where eer I had to meet other people for the service.God Bless him.
9/21/2016
Joann G. VERIFIED CUSTOMER
Winston Wong was customer service and very friendly & easy to do business, because of Winston Wong I will ref more of my family ,thank you so much Winston Wong , Joann G
9/21/2016
Diamond H. VERIFIED CUSTOMER
He is your best
9/21/2016
Saqib R. VERIFIED CUSTOMER
(y)
9/21/2016
Dustin **. VERIFIED CUSTOMER
Reza is fantastic!
9/21/2016
Robin K. VERIFIED CUSTOMER
It was great of Miguel Lopez to offer to drop off the "service return mileage/date" sticker in my mailbox via one of the delivery drivers after i found it missing from my windshield post-service. It saves me the drive back during a very busy week.
9/21/2016
Antonio P. VERIFIED CUSTOMER
On time appointment and professional all around hreat job everyone.
9/21/2016
Jesse D. VERIFIED CUSTOMER
Look for the extended version on yelp/google when I have a chance to get it all down.
The cliff notes are that this was by far my best experience with Toyota EVER. I used to go to Stevens creek Toyota and even started my day with an appointment there. After waiting a considerable amount of time for a service rep to even acknowledge my presence, Stevens creek had such miserable customer service that I ended up cancelling my appointment and driving off thinking Jiffy Lube would have been a better choice. Luckily, I remembered Piercey Toyota was on my way to work so I rolled the dice.
Upon arrival I was immediately greeted by a friendly service employee who introduced me to Todd. I explained my service needs to Todd and asked if it would take more than a day (mind you I didn't have an appointment).
Todd made an extra special effort to show me the Piercey Toyota family love. I felt so personally taken care of by Todd that it really made my day...week for that matter. Customer satisfaction is number one importance when choosing a long term relationship with a car dealership and I finally found it here.
Thank you so much for the absolute best service I've ever had.
Jesse
9/21/2016
Eric C. VERIFIED CUSTOMER
Walter Yamamoto helped me get the oil consumption test started on my 2008 Scion xb. We'll see how see how this problem plays out. This is my 2nd time around with the oil loss issue. Wonder if Toyota is going to take care of me like the 1st time.