A wheel nut broke while my rear brakes were being changed. I only come to Diamond Valley Honda, so any overtightened screws during a service would have been caused by the dealership techs. I was originally going to be charged an additional labor fee of around $200 on top of my initial labor fee for parts that totaled $25. Luckily the service team and management prioritized a loyal returning customer and I feel comfortable in recommending the team to others.
3/8/2025
Kirby D. VERIFIED CUSTOMER
Recall work was completed in the time frame I was quoted. The waiting area is comfortable.
3/8/2025
Portia B. VERIFIED CUSTOMER
It was a job well done with kindness, patience and knowledge.
3/8/2025
William W. VERIFIED CUSTOMER
Everything was done efficiently.
3/8/2025
Dwight F. VERIFIED CUSTOMER
Great customer service
3/7/2025
Amanda K. VERIFIED CUSTOMER
There was a mistake when I had scheduled a service appointment for two recalls earlier in the week, and only one recall was serviced. Brandon and Jessie were very helpful in getting me in right away and helping to make the situation right. I appreciate their help and effort to correct everything!
3/7/2025
Amanda K. VERIFIED CUSTOMER
Came in for two recalls. My vehicle was scheduled for two, but when I got there, the employee said there was only one recall. After I left, I verified that there were in fact two recalls, which caused me to have to schedule yet another appointment for the other recall.
3/7/2025
Julius C. VERIFIED CUSTOMER
Your people doesn’t know what customers service is all about!
3/7/2025
Lizbeth M. VERIFIED CUSTOMER
Ulises was amazing! Always had a positive attitude and did not make taking my car to Honda intimidating at all. Amazing amazing guy!
3/7/2025
Steven R. VERIFIED CUSTOMER
Dulce Lopez has and did perform a complete sign up of my vehicle 2014 Accord. Miss Dulce Lopez has ALWAYS looked out for my best interest for overseeing my interest that if I can share a concern she will listen and guarantee me that my request be looked into. Mr. Mike Carrasco has a Service Advisor on his team he can count on 100 percent.
3/6/2025
Dorothy M. VERIFIED CUSTOMER
Jesse is a very friendly, personable guy. He is knowledgeable and explained things clearly.
3/6/2025
Octavio M. VERIFIED CUSTOMER
Excellent service.
3/6/2025
Maria Q. VERIFIED CUSTOMER
You did a good job thank you so much
3/5/2025
Olivia E. VERIFIED CUSTOMER
I had my appointment today at 12pm to replace a tire on my vehicle. after 1 hour the lady at the counter said they didn’t had the equipment to replace my tire and that they were waiting for someone to come to fix it. One more hour passed and still nothing. I would ask the lady at the counter and goodness, she would only IGNORE ME. did not acknowledge I’ve been waiting for 2 hours!!!!! I told her to had over the keys and left that place. First time at Honda in hemet and definitely my last time. Such bad customer service.
3/5/2025
Timothy W. VERIFIED CUSTOMER
You know you are in good hands when she accepts your vehicle for service. Professional, courteous and knowledgeable. She kept me informed on the status of the service requested and results of any inspections.
3/5/2025
Alejandra I. VERIFIED CUSTOMER
Excellent service
3/5/2025
Donald N. VERIFIED CUSTOMER
Thank you very much very satisfying service
3/4/2025
Heriberto V. VERIFIED CUSTOMER
Thank you Brandon for all your hard work and professionalism.
3/4/2025
George B. VERIFIED CUSTOMER
She was very nice and helped me immediately
For the recall on my Honda Pilot Trailsport
3/4/2025
Richard J. VERIFIED CUSTOMER
Yor service manager,Mike. Was very helpful and knowledgeable
Carlos was also great to work with