Diamond Valley Honda Auto Repair Service

Ulises Flores- morales Was so helpful as always. Always glad to take my car when he’s the one that helps me.

Joel was the awesome! He’s courteous and efficient which makes taking a car in for service less painful. This was my first time at this dealership and it was a good experience.

Jesse was very accommodating and went above assisting me.

Dirty car delivered to my home with windows that were not washed. Come to find out when I got the vehicle home the interior windshield was not properly cleaned. This to me is very unsatisfactory and it makes me consider whether I want to refer my friends and families to the dealership

The nutshell of my issues with this experience is a lack of communication by Ulises. He never called me when a piece arrived that he ordered because he inadvertently caused further damage to it during my visit on July 2. It took me over a month to get him on the phone to discover the piece was in stock. While my car was in for the part replacement on August 13, I wanted my rear window re-tinted. There were bubbles in it from the tint installation done by one of your off site techs a month ago. It was then discovered that every window was bubbly so they all needed to be redone. I was given a loaner car and told my car would be ready between 4 and 5 that night. I wasn’t notified that my car had to stay overnight until 4:30pm, when I was already onsite so I could quickly get my car home to resume my busy evening. I live almost an hour away. Considering both issues my car was in for this week were due to problems caused by your staff, and the fact that I made 3 round trips from south Temecula in 2 days, I’m pretty unhappy with your service department. I really don’t see any reason to continue to use your service department since I have a Honda dealer closer to me.

He didn’t explain what have been done to my car. I don’t know if the passenger air bag has been replaced. The remarks states “ porform recall system ok at this time”. Did they replaced or repaired it? Did they replaced both rear bearings cause it is also a recall issue. Jesse did not fully explained the end product that they have done on my car.

Service was GREAT!

Chris was a rude service rep. I may not return in future because of him

Honda did good job we are satisfied with them

The only place I take my car. I am always treated like a queen.

Good job!

I am very satisfied thank you Ulises

I feel like the second time I have arrived here and still dealing with the long wait times even though I brought my vehicle in at a much earlier time compared to my last repair visit. Not only that, I feel like I was given the run around along with the technician regarding to my vehicle repair. Could of have just taken my vehicle apart in the first place if they were unable to see the problem visually. Instead, they are already giving me estimates of repairs to the car without actually finding out the root cause for it. For this, it has caused me to spent more waiting time for my vehicle especially since I got off from work which is a night shift so being tired was bad enough already. Not only I had to wait another day to get my car but I was also told they needed to replace a another part of my car which they told me they had it in stock. Only to find out that all of the pieces were not available. For that, I was fed up with the long wait times and decided to take my vehicle back until the parts come in. Joel was nice enough to waive the loner fee and not charge me for the second alignment. But this doesn't excused the fact that all of this could of been done ahead of time if they had taken apart in the first place and made sure if they had the parts in stock already before giving me more runarounds. If this is the type of service I will be receiving than I am thinking about taking my car to a another shop to avoid such long wait time and false notions of certain parts being in stock when they are not.

Very professional customer service

Second time having my service under Ulises Flores-Morales, and I always appreciate his help, his kindness, his enthusiasm to help me out, and his honesty regardless if there were any faults on anyone. Appreciate it and look forward for him to help me out on many more times that come.

Thank you for taking good care of my car. It was my first time taking it to srvice to your dealership and I hope yo do it again in the future. Thank you.

Joel was very friendly, greeted with warm welcome. Assured me that the lens services of the car would not be long.

Thank you!!!

Jesse was great I had coffee and a donut and only had to wait less than an hour and they clean the car and I was totally happy I would definitely come back again for my next Oil Change

Thank You Ulises