Susan was truly amazing! She dealt with me in a very proffessional, kind manner and even got my car out of the shop a day earlier than expected! I was truly satisfied with the experience at Honda of Bay Ridge thanks to Susan and the team! Asher F
6/11/2026
Steven D. VERIFIED CUSTOMER
Susan is fantastic and the reason I come back for service
6/11/2026
Oscar V. VERIFIED CUSTOMER
Sabina was a good and gentle adviser, Georgia was very attentive trying to help me with a loaner car, and the update from the technician/mechanic of the repair or services needed for my car was detailed and informative. However I was disappointed that I couldn't get a loaner car. I was disappointed that even with the easy way to by text confirm the repairs of my car I didn't received a call from technician or Adviser to explain the repair and services, and when I go to pickup my car the cashier couldn't explain the repairs/services and the bill/receipt was very confusing vs the report that I received earlier from mechanic.
6/11/2026
John S. VERIFIED CUSTOMER
That's why I buy honda
6/11/2026
Michael L. VERIFIED CUSTOMER
I was very satisfied with the service provided today by Susan and her team.
6/11/2026
Theodore N. VERIFIED CUSTOMER
Always great service at BR Honda. Edwin and entire staff excellent. I’ve serviced all my Hondas with you. Thank you for keeping my cars in top shape!
6/11/2026
Brian T. VERIFIED CUSTOMER
Resolved my issues and Sabina very pleasant
6/10/2026
Edith Seweryn. VERIFIED CUSTOMER
Super satisfied! Thank you for your wonderful service. That was amazing!
6/10/2026
Maciej L. VERIFIED CUSTOMER
Great service!
6/10/2026
Joseph G. VERIFIED CUSTOMER
Susan Kimberleena Jogie consistently provides outstanding customer service every time I bring my vehicle in for service. She is always attentive, professional, courteous, and knowledgeable. From the moment I arrive, she takes the time to listen to my concerns, answer my questions, and keep me informed throughout the service process.
Susan always makes sure everything is handled efficiently and accurately, and she goes above and beyond to ensure I have a positive experience. Her communication is excellent, and she genuinely cares about her customers and their satisfaction. She makes what can sometimes be a stressful process feel easy and seamless.
It is rare to find someone who is as dedicated, dependable, and customer-focused as Susan. Her professionalism and commitment to exceptional service are the reasons I continue to feel confident bringing my vehicle in for service. She is truly an asset to your organization, and I greatly appreciate the consistently excellent service she provides.
6/9/2026
Leopold G. VERIFIED CUSTOMER
Service was great
Thanks
6/9/2026
Justin K. VERIFIED CUSTOMER
Edwin is always great. I would recommend.
6/9/2026
Jeffrey S. VERIFIED CUSTOMER
Sabina and all your staff are wonderful. Your new policy of charging for use of a credit card is obnoxious to say the least. Your service fees are not cheap and I object to being nicked and dimed. It is very short sighted.
6/9/2026
Lora W. VERIFIED CUSTOMER
She was very professional, courteous, and patient with me.
6/9/2026
Elies W. VERIFIED CUSTOMER
I have a question regarding my service. It appears that I was charged for tire rotatin. However, the tires were not rotated because they overlooked the lock for the tires which was, as I indicated was in the glove compartment. I looked in the compartment as I was driving home. I was too tired to turn around and the traffic too heavy. I will reach out tomorrow, 6/9. Thank you.
6/9/2026
Gus C. VERIFIED CUSTOMER
Very satisfied I didn't wait to long and everyone was so nice. It was not my first time there and I will come back
6/8/2026
Joseph D. VERIFIED CUSTOMER
Very nice and helpful with me.
6/8/2026
Sinette D. VERIFIED CUSTOMER
I was happy to get it done
6/8/2026
Denice G. VERIFIED CUSTOMER
Susan was very professional, courteous and extremely helpful. My vehicle was serviced quite quickly. The cost of the maintenance was very reasonable.
6/8/2026
Chris M. VERIFIED CUSTOMER
By far the greatest experience with any other Honda service I’ve had.Sabina was outstanding for communicating and understanding the issue and was quick to repair. I will be going back for any service I need.