Bay Ridge Honda Auto Repair Service

Excellent service from Jay Polanco

Very prompt with answering my questions during the last 3 days. Odd thing that happened to my CRV and he was cool throughout the situation.

I was treated very courteously and professionally. The turnaround time was fabulous… thank you.

Front desk staff...I know they're busy on the computer etc. but you can at least acknowledge a solitary customer standing in line for 5+ minutes in front of 5 employees.

Everything was great good great

Edwin always provides excellent customer service.

Professional, friendly service.

I made an appointment for the recall and they told me he's going to take two or two and a half hours I waited 5 hours

The best thing about owning a Honda is knowing Bay Ridge Honda Service always takes good care of my car whenever service is rendered.

I bought an extended warranty. I was told it covered the truck bumper to bumper. The first time I go to use it. He tried to hit me with a $15,000 bill and only one thing was covered. I find that unacceptable

Excel SERVICE

Good service!

Edwin Chiong is dope. No nonsense. Gets the job done punctually, respectful and straightforward.

May right side mirror had been broken for several years did not interfere with emission inspection why?

Very good services

It was quick and easy. Very good service and Susan was very good at explaining the process and the discharge of my car.

The service advisor was very nice. However, the waiting room is very unpleasant and rundown. Needs to be cleaned and redone.

I had a terrible experience with Susan from the outset where at the beginning she would not honor a valid legitimate coupon from Bay Ridge Honda on your website with respect to synthetic oil which was clearly listed in black-and-white. Anthony was a real gentleman and as the service manager, he stated that I was right and he honored the coupon When I went back outside of Anthony’s office to the waiting room Susan made a point of approaching me and attacking me with words stating “the next time you come back here do not ask for me”. Other customers of Bay Ridge Honda heard that and they were aghast that she would treat a customer with such a complete lack of respect. Two people approached me after and told me they had similar experiences with her and they gave me their cell phone numbers as witnesses to what had occurred.. I later went to the Bay Ridge Honda executive office and filed a formal complaint with Ryan this afternoon. Ryan was extremely helpful. He grabbed his jacket and said that he was going right over there to the service department following my conversation with him. no customer should ever be treated like I was treated today in any way manner or form. It’s not unacceptable but it’s completely inexcusable.

No everything was great

Susan Kimberleena Josie was extremely ????