He was very professional and helpful in expediting my requested services to my vehicle and he should be recognized by his supervisor for a job well done!
4/27/2026
Wajeeh H. VERIFIED CUSTOMER
I am completely satisfied with Mr. J Poland’s entire service
4/27/2026
Anna R. VERIFIED CUSTOMER
I had a great experience with Jay Polanco. Very respectful and answer all my questions. Thank you.
4/25/2026
Miguel M. VERIFIED CUSTOMER
Love the step at Bay ridge Honda Great service great people
4/25/2026
Josue B. VERIFIED CUSTOMER
Amable y atento
4/25/2026
Janet P. VERIFIED CUSTOMER
Haobin Li was very professional and listened to my concerns and addressed them. He explained anything I asked and was very patient with me. I would like him to always be the advisor who services me.
4/25/2026
Marissa S. VERIFIED CUSTOMER
Terrible customer service and communication. We are completely understanding of products being on back order but to not even be informed of that is unacceptable. Sabina told us multiple times that our car would be ready on a certain day, that day came and no response or update. Then when we would call for an update it would go to voicemail with no call backs for days. The longest we went without a return call was 5-7days. That’s just unacceptable. Geico shouldn’t have even paid the additional labor fees due to this atrocious communication. We will not be returning any time soon
4/25/2026
Jane C. VERIFIED CUSTOMER
1y service adviser was a bit rude and Kurt. I asked him for a service repor vhich he said was sent to me and it wasn't. Still making a request for it. He needs more educating in the way of talking to people.
And when my car was returned to me, the glove compartment was removed and on the floor of the car.
It was not a good experience at all and will write a public review and rethink using your service dept. again.
4/25/2026
Bryina S. VERIFIED CUSTOMER
No comments at this time
4/25/2026
Virginia M. VERIFIED CUSTOMER
Well done!
4/25/2026
Orie U. VERIFIED CUSTOMER
Jay was very helpful and friendly, great staff at Bay Ridge Honda!
4/25/2026
Warren E. VERIFIED CUSTOMER
She did a wonderful job
4/24/2026
Sergejs L. VERIFIED CUSTOMER
Worst service ever!!!
4/24/2026
Yong Fu. VERIFIED CUSTOMER
Quick & Excellent service.
4/24/2026
Diane M. VERIFIED CUSTOMER
Edwin is always so helpful and kind .
Thank you!
4/23/2026
Laurie O. VERIFIED CUSTOMER
Service was amazing Susan took care of everything very professional
4/23/2026
Maureen K. VERIFIED CUSTOMER
Edwin is ttuly professional
4/23/2026
John G. VERIFIED CUSTOMER
Happy with the service.
4/23/2026
Ernest B. VERIFIED CUSTOMER
Susan is always pleasant and so easy to deal with. She is very helpful if you have any questions.