William Bermudez was extremely helpful and knowledgeable.He explained everything to me concerning my car and contacted me to let me know what the mechanic saw that was a concern and in need of additional service that day, which was a filter that needed replacing.
5/12/2026
Bryan B. VERIFIED CUSTOMER
John is the best
5/12/2026
Alexis M. VERIFIED CUSTOMER
William was very helpful and informative. Thank you for assisting us.
5/12/2026
Juan T. VERIFIED CUSTOMER
Thanks for you service
5/12/2026
Elvis P. VERIFIED CUSTOMER
****!! I was there for almost 5 hours
5/12/2026
Eunjoo Y. VERIFIED CUSTOMER
The Great Job!
5/12/2026
Tyrone M. VERIFIED CUSTOMER
I trusted Harold Yung for many years as my service adviser. John Agahan has big shoes to fill, but so far he's doing a great job.
5/12/2026
Monica M. VERIFIED CUSTOMER
I have had my car service multiple times at Southbay Toyota & this was the first time an advisor approached me to let me know my car was almost done. I really appreciated that small, but mighty detail from Erik!
5/12/2026
Jhayla B. VERIFIED CUSTOMER
I am not completely satisfied with the service only because I did not receive air in my tires. My tire pressure sign was on after my appointment. I initially thought this would be taken care of after receiving my car back, but it was not resolved. However, everything else was to my satisfaction except this issue.
5/11/2026
Jorge M. VERIFIED CUSTOMER
Alfredo was great. He has great customer service and positive attitude.
5/10/2026
Chris H. VERIFIED CUSTOMER
Service advisor was excellent.
5/10/2026
Jenny L. VERIFIED CUSTOMER
This is for th service team at the South Bay team Jorge & Eric they were both great and good to work with. I always do have the pleasure of the staff and everyone there. Always go there for the service and so far the people are great as for the parts for the car I guess I have to wait to see how my ride is.
5/10/2026
David T. VERIFIED CUSTOMER
John Agahan and his colleagues have always treated me with the highest respect and care for my cars. I love you guys.
5/10/2026
Kathyane A. VERIFIED CUSTOMER
I had an appointment at 12pm for regular 6 month check up and I got there 11:40am and waited in the line until 11:55am in my car to give the car to them. So far so good.
I went to the waiting room and I was told at 1pm that the service was about to start. I got my car back at 2:10pm without oil & filter changed, not sure if they made the tire rotation. They said that they spent time resetting the tire pressure and radio system that I was complaining issues.
Also I went to ask a seller about thinking to buy my car and wanted to have an idea how it works before my leasing is done, I made clear I don’t want my credit score to be checked, that ge just explain to me ( I am 1st time leasing, I always bought my cars before) and they did check it anyway. So I got an hard inquiry. I am really disappointed with that Gardena store (Southbay Toyota) and be careful this that sales team, they are a scam trying to give ou selling you something that you didn’t ask.
5/9/2026
Patty M. VERIFIED CUSTOMER
Great customer service!
5/9/2026
Asif S. VERIFIED CUSTOMER
Angel took good care of us and listened to my concerns. Thank you!
5/9/2026
Jorge R. VERIFIED CUSTOMER
I was amazed at how detailed the service is.
5/9/2026
Diane H. VERIFIED CUSTOMER
John is always professional and provides excellent customer service.
I’m grateful for to be able to count on him and his feedback regarding the status of our Toyota vehicles.
5/9/2026
Debbie G. VERIFIED CUSTOMER
He was polite and attentive to my needs. Great service !