RJ was quite professional, informative and relayed all service items. Gets the job done simply put.
2/17/2026
Michael H. VERIFIED CUSTOMER
I appreciate you guys working me in on President Day..//
Thanks,
2/17/2026
John T. VERIFIED CUSTOMER
Great service. You have a good team. Always treated well.
2/15/2026
Ana H. VERIFIED CUSTOMER
Bandy was helpful and professional
2/15/2026
Jeff M. VERIFIED CUSTOMER
From arrival to completion, all employees at various levels of the process were prompt , kind and appreciative of my business. Keep up the consistent high level of effort! It doesn’t go unnoticed and make sure all staff know that we as customers need you and your services at all positions. Will see you soon for my 100k mile service!
2/15/2026
Jacob H. VERIFIED CUSTOMER
I would highly recommend y'all based off Christa's customer service
2/15/2026
Jordan C. VERIFIED CUSTOMER
This was my first experience with Bob Tyler- I purchased my Sequoia from eastern shore 5000 miles ago. Under ToyotaCare, it suggest an oil change at 5k miles with towing and/or excessive stop and go traffic- both of which I do. I was very disappointed to learn that, even though it was a recommended service, it’s not covered under the ToyotaCare plan.
I also noticed that it says ALL fluid levels checked- according to my service report, not all my fluids were checked.
Lastly, no one went over any information with me- this is the first time I’ve received a service and it has not been reviewed by the service attendant.
I went to the cashier and she gave me a total- I had to ask her what I was paying for because i haven’t seen any paperwork yet.
Very disappointed in their experience- especially from Toyota. This was the exact opposite experience I received at eastern shore Toyota.
2/15/2026
Stephen G. VERIFIED CUSTOMER
Great job
2/15/2026
Angela J. VERIFIED CUSTOMER
Very friendly and fast service, thanks!
2/15/2026
John S. VERIFIED CUSTOMER
Christa was great and everything was very smooth, outstanding.
2/15/2026
Neil C. VERIFIED CUSTOMER
Fast and friendly!
2/15/2026
Thomas V. VERIFIED CUSTOMER
The lack of ability to get an answer about whether or not my car was ready is absolutely infuriating. I called at 4:13 after being told the service center shut at 5. I received no response until a text message came through at 4:58 telling me my car was finally ready. I tried calling immediately to see if I could still pick up the car, and the voicemail had already been set announcing the service center was closed. Now I'm without a car for the rest of the weekend. This is not the first time I have had a problem with the quality of service at this facility, and it is indicative of a lack of care that makes me unwilling to bring back my vehicle again.
2/15/2026
Nathan W. VERIFIED CUSTOMER
Excellent and friendly service. Would like Brandi as our permanent service advisor!!
2/14/2026
Wilfredo S. VERIFIED CUSTOMER
No complaints
2/14/2026
Steve O. VERIFIED CUSTOMER
Crystal got me in and out in time to make it to another commitment. She was polite and pleasant and helped me with a discount at the end.
I think $70 for an oil change is pricey but not unreasonable. $70 for a tire rotation is way to expensive so i elected not to get it done. I would like to see Bob Tyler's parts website more interactive with being able to shop parts, tires...etc without having to call in to talk or be on hold.
2/14/2026
Paul M. VERIFIED CUSTOMER
Greg is an excellent service advisor and takes care of his customers
2/14/2026
Joseph S. VERIFIED CUSTOMER
Wait time was excessive.
2/14/2026
Charles M. VERIFIED CUSTOMER
Ryan was a pleasure to deal with
2/14/2026
Joseph B. VERIFIED CUSTOMER
Ryan Christensen, Service Rep provided excellent customer service. Unfortunately, I cannot say Ryan Christensen, Service Rep provided excellent customer service. Unfortunately, I can not say the same for the technician that serviced my 4Runner: (1) I was told fog lights needed to be replaced. I declined this service because I felt this was incorrect. As soon as I received my 4Runner, I tested the fog lights with no issues. Perhaps the technician do no know the headlights have to be on (not day light running lights), before the fog lights can be turned on. (2) Broken and one missing retention clip for the radiator cover in the engine compartment. I have placed an order to fix this issue. (3) Positive battery cap was not installed back onto battery. (4) Radiator fluid liquid around top of reservoir cap. Please Note: This is the first time I can recall
In 12 years of experiencing an issues with service.