My service rep was polite, helpful and professional. I requested for all of my fluids to be topped off- due to my coolant reservoir being very low. She said this would be done. When I was getting ready to leave I almost drove off but then decided to double check that the coolant was filled. I popped my hood and it was empty. A few reps came over to check if I needed anything and I told them. My husband, prior to driving over, told me to never trust that the dealership does this because they haven’t for the past 3 oil changes, and to check from now on. Unfortunately he was exactly right, even when you verbally request and remind them, the dealership reputation has become cutting corners.
3/22/2026
Hector N. VERIFIED CUSTOMER
Very good and efficient Thanks!
3/22/2026
Ronald B. VERIFIED CUSTOMER
Good service. You need a tv back for customers.
3/22/2026
Michael M. VERIFIED CUSTOMER
Kept me updated with all the issues with my vehicle, in a timely manner. Extremely friendly and polite.
3/22/2026
Michalina K. VERIFIED CUSTOMER
Always the best!
3/22/2026
Desiree M. VERIFIED CUSTOMER
Great service!
3/22/2026
Tiffany D. VERIFIED CUSTOMER
I’be never went to a car dealership for service and didn’t get my car wash and front inside vacuum.
3/22/2026
Macy K. VERIFIED CUSTOMER
Crystal is the best! I’ve had others but she’s always the best.
3/22/2026
Amber S. VERIFIED CUSTOMER
Quick service. Brandi did great. Thank you.
Updates to scheduling service on the website were not an improvement.
3/22/2026
Emily H. VERIFIED CUSTOMER
I understand that servicing sometimes takes longer than anticipated so a little more transparency throughout the process would be helpful! It would be nice to receive updates while waiting rather than having to reach out when the time is over what was estimated at drop off.
3/22/2026
Jerrod B. VERIFIED CUSTOMER
You guys always take care of the car and does good quality work.
3/22/2026
Paul Z. VERIFIED CUSTOMER
Tech Justin Bunn did a superb job. Very high quality work. Brandi was excellent as well.
3/22/2026
James L. VERIFIED CUSTOMER
Ellen was awesome to work with. She made my oil change quick and stress-free, explained the multi-point inspection clearly, and kept everything smooth from start to finish. She answered all of my questions thoroughly, and I really appreciate her professionalism and attention to detail. Highly recommend Ellen.
3/21/2026
Goldye G. VERIFIED CUSTOMER
Serenah is awesome!! I couldn’t ask for a better advisor, she’s top notch.
3/21/2026
Ronald B. VERIFIED CUSTOMER
Yes thank you all for such good service.
3/21/2026
Sherry B. VERIFIED CUSTOMER
Brandi was very polite and smiled during our interactions. This is something I did not see from several of the other advisors.
3/21/2026
Betsy H. VERIFIED CUSTOMER
Ellen is very knowledgeable and has excellent customer service skills. Also, Bob and Colton are great drivers and courteous. Ellen introduced me to JB in sales, and I will highly recommend him to others.
3/21/2026
David H. VERIFIED CUSTOMER
Thank you Toyota Service Team! Well done!
3/21/2026
Christopher E. VERIFIED CUSTOMER
She was excellent and super helpful!
3/21/2026
Alexandra M. VERIFIED CUSTOMER
Always a 10/10 experience with your Bob Tyler Toyota team. Rachel was able to get a last minute appointment with ease, she is a wonderful asset to your team. Crystal took good care of me from check-in to finish and answered any questions I had with care and knowledge. The expertise of your team is truly special. And I cannot forget the woman behind the checkout counter, I do apologize but I don’t remember her name. Please keep doing what you’re doing as a team. Your teamwork and dedication shine through your work.