Greg was pleasant, professional and promptly completed the services.
3/25/2026
Susan W. VERIFIED CUSTOMER
I appreciated Greg’s professional and courteous service, and was very pleased with the communication and entire experience.
3/25/2026
Brian D. VERIFIED CUSTOMER
Greg Always takes Great Care with my truck needs when ever I need to service my vehicle. Thank you Greg!!
3/25/2026
Wanda R. VERIFIED CUSTOMER
Crystal was outstanding!!!
3/25/2026
Todd H. VERIFIED CUSTOMER
Your service was exceptional. Very thorough! I felt well informed and well taken care of through the process. Thank you
3/25/2026
Janet S. VERIFIED CUSTOMER
He was very friendly and helpful from start to finish. Big thumbs up.
3/25/2026
Kaden D. VERIFIED CUSTOMER
Very good job
3/25/2026
Norbey D. VERIFIED CUSTOMER
Professional service thank you
3/25/2026
Richard J. VERIFIED CUSTOMER
Meghan is wonderful and really tried ????
3/25/2026
James U. VERIFIED CUSTOMER
Buen día, me dejaron suelto lo que cubre debajo del motor y había un sonido y una vibración, creo que el control de calidad para darle el OK a cualquier vehículo es bajo, y aprovechando la anterior vez mi vehículo es de color blanco y salió todo lleno de grasa, lo cual le indiqué y no hicieron nada por limpiar y que me fuera satisfecho.
Gracias.
Good day, they left the engine cover loose, and there was a noise and vibration. I think the quality control for approving any vehicle is lax. And, taking advantage of the fact that my car was white the last time I was inspected, it came out covered in grease, which I pointed out, but they didn't do anything to clean it or make me feel satisfied.
Thank you.
3/25/2026
Monica G. VERIFIED CUSTOMER
My AC was Sky-High & the driver went the wrong way, coded it, but I was late. The getter kid Marvin? was very rude and the call system to deliver info to the store team (never arrives), they place shuttle rides that don't actually input & people wait an hr or more. Not because it wasn't placed in, but bc the system kicks it out
3/24/2026
Monica G. VERIFIED CUSTOMER
My AC was Sky-High & my hood was left open when they were only patching a tire and the call system to deliver info to the store team (never arrives), they place shuttle rides that don't actually input & people wait an hr or more. Not because it wasn't placed in, but bc the system kicks it out
3/24/2026
Joseph H. VERIFIED CUSTOMER
Brought it in for an appointment 30 minutes too early(my fault)and they had me done and on the road well before my scheduled appointment.top notch service.
3/24/2026
Jo Ann. VERIFIED CUSTOMER
Shouldn’t take over an hour for an oil change. Gentleman arrived after me and left nearly 20 minutes prior to me. Please explain how this happens. My appointment was at 0700 and I arrived around 0635. He arrived around 0645.
3/24/2026
Jeffrey M. VERIFIED CUSTOMER
Job well done.PERIOD
3/24/2026
Allen G. VERIFIED CUSTOMER
I asked to have the brakes looked at as they were squeaking. Was told pads were ok but other parts needed lubricating. Got home and problem not solved. Returned to store and on inspection told pads were worn and warped and needed to be replaced. Apparently pad thickness only like 0.4 mm over minimum. To get all that needed to done took me three 2 hour trips from Gulf Shores to get the work done. Making third trip Tuesday.
3/24/2026
Dorrel L. VERIFIED CUSTOMER
I sent an email this morning that sums up my frustration with my experience there. You can ask Mr Negron to divulge it. I also copied that email to the reviews on yelp. I make zero apologies as to my review because it’s crystal clear the lack of respect or “give a damn” I received. I guarantee you that I will take my business and next Toyota purchase to Eastern Shore, Mobile or Montgomery Toyota dealers. Plus this is not over as I will be pursuing damages in small claims court.