I'm confused as why you removed my air filter and cabin filter and said they were needed and if I declined you would have put them back in for free but because I purchased new ones from you you charged me $70 in labor to install the new ones. I am so disappointed in Hyundai service at this point for this transaction and other time we communicated that I wish I would bought a different make of vehicle
5/8/2026
Gary M. VERIFIED CUSTOMER
Great Service. Colby Carlson was very Professional and knowledgeable. They even tok LESS time than they thought.
5/8/2026
David H. VERIFIED CUSTOMER
Colby was great to work with and will bring in my car anytime it needs work
5/8/2026
River B. VERIFIED CUSTOMER
Michael Saenz was great!
5/8/2026
Julianna C. VERIFIED CUSTOMER
Great experience
5/7/2026
Paul J. VERIFIED CUSTOMER
Mike was very professional and finished on time
Paul J
5/7/2026
Patricia K. VERIFIED CUSTOMER
Andrea was so very helpful. He helped getting me a pert for my car from another location and then set up the installation of the part for Friday. Vey pleasant and professional.
5/7/2026
Ganesh V. VERIFIED CUSTOMER
I recently had brought my car for service and I noticed that the automatic tailgate cannot be opened with the fob. And we were not given the tire anti theft locking key. And I have called with complaints but no one called me back! Just disappointed overall!!
5/6/2026
Larry D. VERIFIED CUSTOMER
I was pleased with the service. I was told the service qould take between one hour to an hour and a half. But it only took an hour. I really liked video inspection that the technician did.
5/6/2026
Susan G. VERIFIED CUSTOMER
I've dealt with Michael for many years. Michael is professional, courteous and wonderful to work with!
5/6/2026
Matthew M. VERIFIED CUSTOMER
I was very disappointed overall with my advisor Colby. He originally told me an expected time that was over 3 weeks off. I understand when parts are back ordered and there is nothing that can be done about that but the way it was handled was terrible. I had to reschedule out to him every week. He might have called me with updates once or twice and my car was there for over a month. Then I go to pick it up and he doesn’t even take the time to help me or talk to me about what all was done. Also when I would call or he would call he made it feel like I was inconveniencing him and bothering him. I would choose to not go back to this dealership because of him. Very disappointing
5/6/2026
Alan L. VERIFIED CUSTOMER
Awesome
5/6/2026
Jacob R. VERIFIED CUSTOMER
10/10
5/5/2026
Kelly N. VERIFIED CUSTOMER
I really appreciated the Uber/?Lyft rode home but the driver was given the incorrect address. I would have had to walk a ways had i not noticed the address was incorrect. Otherwise, it was great...
5/5/2026
Marianne B. VERIFIED CUSTOMER
Michael was professional and curtious;arranged for a rental car and work completed. So far no problems with brakes. Thank you Michael and Hyundai. I enjoy my car and plan to keep it for a long time.
5/4/2026
Laura-Ann M. VERIFIED CUSTOMER
Video we were sent during our service was not of our filter
Our tiscons is a different shape and sz . We didn't get to email our coupons like stated we can because our service guy was too busy aggressively up selling us on things we didn't need at this time . Mike Seanz usually is our service man he makes sure we're getting our discounts and questions answered. We're not happy at all with this service .
5/3/2026
Chance V. VERIFIED CUSTOMER
We took my pallisade in for a warranty recall. After Horne Hyundai did something to the computer and my wife left with the car the cooling fan never stopped running again. It runs non-stop. It had happened once before when the vehicle had around 45,000 miles on it and we took it to Horne Hyundai to have the problem fixed. Which is apparently a known defect and problem with Hyundai vehicles. The problem has not happened again since then. But after taking it to Horne the their service department doing something to the computer the problem is back and was caused to return by whatever Horne Hyundai did. We called the same day and notified Horne about the problem and took it back the next day. The service department told us it was going to cost $500 to diagnose the problem they caused and that they’d have to start by removing the bumper. I had my wife leave with the car with the continued problem caused by taking the vehicle to horne Hyundai. Now we are getting rid of the car and will never use or recommend Horne Hyundai to anyone. Their lack of professionalism and care about the problem they caused to happen is beyond words.
5/2/2026
William M. VERIFIED CUSTOMER
Very interesting that Horne has chosen to go “all-in” on E-customer communications. However, I’m more old school on this & prefer direct human contact & discussion, especially when I’m in the same location at your service center, just a few steps away!
Thanks for the opportunity to comment.