Horne Hyundai Auto Repair Service

Michael is an excellent customer service person.

Michael is the BEST! He is the reason we will purchase our next vehicle from this dealership.

The service was done in a timely manner. Our rep was very pleasant and helpful.

Fast, honest (didn't try to sell me on unneeded services), and efficient.

Couldn’t find what was causing the problem with lift gate. They tried, were very polite, on time, and informative. Apparently it’s a problem they had never encountered before.

I was provided with a complimentary Uber to and from the dealership while I waited for my vehicle to be serviced and I very much appreciate it.

Andrea did a great job answering my questions and keeping me informed on my vehicle work. The Uber rides shuttling me from the dealership and my home went very well also.

Colby was very nice, made sure he understood what I needed, didn’t try to push unnecessary repairs not needed this time and made sure I understood what they had found and completed what requested I will definitely be back again

Ignacio was professional and kept me up to date throughout the day. All my concerns were addressed and was pleased with the service.

I love when Andree takes care of my car when I come in

MICHAEL IS THE BESTEST! HE IS PROFESSIONAL AND TRULY GOES ABOVE AND BEYOND FOR US! THANK YOU MR MICHAEL SAENZ FOR EVERYTHING YOU DO FOR US AND HORNE HYUNDAI.

Didn't find problem

Andrae is great to work with. He is always polite and honest. Great customer service!

Colby is always a pleasure to work with. He gives an accurate assessment of time and what needs to be performed. That’s why I bring my vehicle to Horne. Thanks

Ignacio was so helpful to provide a loaner vehicle and great job with a week and few days so I could make a very important flight for a trip. I did not know the paint dept would do such an excellent job. Thank you, to Ignacio and the Service Dept. Mary C Balbuena

I brought my Hyundai Palisade to the service center because the rear right ventilated seat button was stuck. When I explained the issue, the service advisor immediately pressed the button and claimed it felt sticky, asking whether we had spilled any liquid on it. I clearly told him that I did not notice any stickiness and that no liquid had been spilled, especially since the surrounding controls were functioning perfectly fine. A few minutes later, he returned and said they could not currently find any sticky substance, but warned me that if they opened it up and discovered any liquid, I would be responsible for diagnostic charges, repairs, and replacement costs because Hyundai would not cover it. This was frustrating because they were already making assumptions without confirming the actual issue. When I asked why I should agree to pay before they even properly diagnosed whether it was a warranty issue, he continued implying that liquid damage may have occurred. At that point, I mentioned that while I have kids and cannot guarantee every possibility, I had no reason to believe there was any spill, and I did not appreciate being treated as though I had caused the issue without evidence. Initially, I declined the repair because the communication was unclear and felt accusatory. Later, he clarified that I would not automatically be charged for opening it, and they would ask for approval before proceeding further. Based on that, I agreed. However, after the service was completed, there was no proper explanation, no update on what was actually inspected, whether parts were ordered, whether the issue was covered under warranty, or what the next steps were. I was simply handed my keys and sent on my way. To make matters worse, when I checked my vehicle, both rear seat components had been left tossed into the back seat and unhooked. If they needed to remove them for inspection, that is understandable, but leaving the interior in disarray without explanation or proper reassembly is completely unacceptable. Overall, this was one of the poorest service experiences I have had: - Poor communication - Premature assumptions about customer fault - Lack of transparency regarding warranty coverage - No proper service follow-up - Vehicle returned in an unprofessional condition I expected better professionalism, clearer communication, and basic respect for my vehicle. This experience left me extremely disappointed in the service center’s standards.

Thank you Michael you always help us giving service to our our car.

Excellent service with Mike. Thank you

Always great service at your dealership!

I DO NOT want my rep to contact me. I came in only for a recall campaign, twice. Both times, both reps greeted me with a rude and disrespectful undertone along side of the service that they provided. I did not feel welcomed at all. It seemed that I was more of a nuisance than a customer.