Horne Hyundai Auto Repair Service

Cody was great. This dealership provides excellent customer service!

Thank you

I have driven Toyotas for over 20 years. The last few Toyotas I bought were used. Since I purchased this Hyundai in 2020 from my sister and her husband when the car was 3?years old and 22,000 miles on it. I have had over 6,000 dollars in mechanical repairs on my Santa Fe and I have 49,315 miles on it as of 1/26. I never had this expense with any of my previous cars. I am disappointed in how costly the repairs are for this vehicle. This car is 8 years old driven by 1 driver and less than 7,000 miles a year. Does my expense on this vehicle feel excessive to anyone else?

In addition to my oil change, I also requested a new cabin air filter which was recommended by Horne Hyundai. There was not a need to turn on my air or heater system after service were completed as weather was "nice" approx. 60 degrees. I did have a need to use my air conditioner around 2p.m..After starting my air system it sounded as though my car was going to blow up. There was a VERY LOUD hard motor sounding noise. I called the Service department immediately. I called 3x with NO answer!! I called again for a 4th time and selected to talk with the operator. I shared my concern to which I was told to go behind my glove ox and move around the filter because it probably slipped or wasn't fitting right. I was told an appointment was not needed even if I couldn't fix the issue myself. I was told I could just drive in and someone would fix or assess what I was describing and I could remain in my car. Unfortunately I had prior obligations and appointments that could not be rescheduled. I could not just drive back to the service center in hopes to be in and out with no delay ... The issue is this: I paid over $200 for service AND something was not done correctly. I get it - we are all human and things happen. When I called in for resolution and was asked to fix the issue myself I questioned the service I paid for and also questioned the services I have scheduled for Jan. 31st at 8a.m. Do I truly need to do business with a company like this? Not to mention this was my FISRT time as a customer!! I am filling out this survey in hopes that someone will RESOLVE the issue and determine why replacing a cabin air filter has caused soo much distress. Please contact me ****-****-xxxx. Thank you.

Michael was great!

The service at Horne Hyundai was excellent as always.

Michel was very professional and friendly. He explained everything very clearly and answered all my questions. Great customer service!

Several things come to mind the biggest being that my car had a filter and miscellaneous pieces left on the floorboard. I still dont know where any of it came from or goes.

Poeple who care

Ignacio is always courteous and provides good customer service.

Andrae was great! He kept me informed through the service, accommodated me with Uber services, and helped me plan my next service.

As usual, Andre was awesome! The man deserves a raise!

Even though my Santa Fe only has 5000 miles and everything was covered by warranty the service I received couldn’t have been any better. My car was serviced and washed nearly an hour before expected.

Ok

I scheduled an appointment for a recall on my 2018 Hyundai Accent. 4 hours later, I got a text saying it was ready to pickup. Andrea then told me that Horne Hyundai didn't have the part in stock! WHY didn't someone check to make sure that they had the part before wasting half of my day and a wasted trip to the dealership? I feel that I should be compensated for the terrible inconvenience that this caused! Who is running the ship at Horne Hyundai???

Professional, knowledgeable and kind service people. We were very impressed! Wendie ????

Michael is a great asset to Horne. We are grateful for the time he takes to explain everything and make us feel heard about our concerns and questions. Thank you Michael Saenz for always going above and beyond for your customers.

Colby was amazing walked us through everything completely so I understood everything it was going to be happening to my car. We were completely completely satisfied with everything that went on. GREAT Job. thank you.

Thanks

I made an appointment online, this appointment turned out to be unconfirmed. Colby made sure that the appointment was kept, the service was completed and completed early. Big thanks to Colby!