Kia Country of Hilton Head Auto Repair Service

Thank you for being so amazing!!

Thanks everything was great. See you next time. Thanks

Muchas felicitaciones para Melisa y su equipo su servicio fue excelente

Melissa was absolutely amazing! Her outstanding customer service has me seriously considering purchasing a new Kia in the near future.

Melisa & Latoya are the very best

She was very friendly but professional. She kept me informed throughout the process. Made the visit pleasant.

Melissa was awesome as always, and I am very pleased as always with my customer service and service experience with Kia country Hilton head!

A lot of assistance making mx appt quickly

Alison was great!

I really appreciate Melissa working me in the schedule at the last minute. In addition, I was satisfied with the plan of action pertaining to my Kia if something happens. Scary situation with what happened to my car but Melissa helped me out tremendously.

Melissa was great and very helpful! I really appreciate all Of her efforts!

Excellent Service Every Time:)

Alison is awesome. I will be more than happy to complete the survey

Muy buen servicio

I was completely happy the service and attention to detail with regard to my auto.

Although I have been very satisfied with your service in the past, I am very unhappy with the new tires I just got. They are extremely noisy and provide a rough ride. I assumed the new tires would be comparable to the old ones but I was wrong. Perhaps that is why they were on sale.

Friendly staff and quick convenient service

Melissa was fantastic as usual!! She is always in communication with me about my vehicle and doesn’t push on items I don’t want or need!

Extremely Disappointed with Kia Service Experience at Kia Hilton Head I am very disappointed with the service I received from Kia Services. I scheduled my appointment in advance and specifically informed the service representative two days prior that my family only has one vehicle and that I would need a ride to and from the service center. I even reiterated this on the day of my appointment and was assured that everything would be taken care of. My appointment was at 9:45 AM. However, when it was time for me to return and pick up my vehicle. At around 3:00 PM, I was told that their concierge driver was unavailable because they were out picking up parts and other customers. This left me stranded with no way to get to the dealership. To make matters worse, they lied stating they called my husband earlier informing him that there would be no pickup service, and when I called to dispute this, the supervisor falsely claimed that I had been notified an hour earlier—which was absolutely untrue. The service representative and supervisor were both unsympathetic and dismissive, which made the experience even more frustrating. In the end, the manager did send someone to pick me up, but by that time, it was too late. I ended up being late to pick up my children from daycare and their after-school program.So I will have to pay late fees and also during my desperation I order a lyft which was charged to my account. On top of that, I was charged $219 for a vehicle checkup and a supposed repair to my radio—which still does not work. My main concern with my vehicle was the sound I heard which turned out to be my brakes and they do not have them in stock. So overall a few words to describe my experience are disappointed, dissatisfied, dismay, anger ????. I have been a loyal Kia customer for over a decade, I have had my 2012 Kia and consistently got my service through Kia. This was, by far, the worst experience I have ever had. While I appreciate the manager’s attempt to make things right, the overall experience was unacceptable. Unfortunately, I will not be returning to Kia or Hilton Head Honda for any future services.

Melissa was personable, professional & helpful. Service always a pleasant experience @HH Kia.