Dave Riemer, my service advisor, was outstanding. Dave is very friendly, professional, and knowledgeable. I recommend working with Dave for all your automotive service. Dave is a great asset to the Suntrup team.
12/5/2025
Sue J. VERIFIED CUSTOMER
Communication is always important and this dealership does a exceptional job!
11/26/2025
John K. VERIFIED CUSTOMER
Very polite. Very honest with answers what a treat to work with
11/26/2025
Mary M. VERIFIED CUSTOMER
Ben the manager called me and updated me on my situation, then called and said what they thought the problem was and they weren’t able to fix it so he said he wouldn’t charge me but gave a solution to how to fix the problem.
Very pleased with the communication and length of time it took to look at my truck.
11/26/2025
Anthony A. VERIFIED CUSTOMER
I don’t know why when I get my vehicle serviced the seat is readjusted and the radio is changed!
Also the charge for shop supplies seems excessive for just an oil change and 2% for use of a credit card!
11/26/2025
Lucas T. VERIFIED CUSTOMER
Had oil x & they fixed 2 recalls. Last oil c we purchased & wonder if you give any discounts on purchased oil c? We have 2 newer Nissans we purchased in last 3 years. Loyal customer we are
11/25/2025
Susan S. VERIFIED CUSTOMER
It sucked. I told the scheduler I wanted to wait, she scheduled me as dropping off. When I got there and was told I would be put behind anyone else who wanted to wait, I couldn't believe it. They would not correct the error.
It's thanksgiving week. I don't have time to get bumped back indefinitely.
No apologies from anyone.
But yeah, y'all are in no hurry to get my review. You haven't done anything. I had to reschedule. I think I'll need to find another dealer
11/25/2025
Kathy K. VERIFIED CUSTOMER
I always get good service at Suntrup Nissan! Everyone is friendly, professional and knowledgeable.
11/25/2025
Amy L. VERIFIED CUSTOMER
David was very nice and friendly.
11/25/2025
Kelly P. VERIFIED CUSTOMER
Best place to go for service
11/25/2025
Jessica K. VERIFIED CUSTOMER
The issue was not fixed, even though I was told it was. The service department said the problem would be resolved if I used a manufacturer-approved cord, so after picking up my vehicle I went straight to Best Buy and purchased an Apple-made USB-C cord. That still did not fix the problem. My car still does not connect to Apple CarPlay through the USB-C port.
I am extremely frustrated, especially because the video they uploaded shows the problem as “fixed” while the technician was using an Android device, of course Android Auto works, but my issue is with Apple CarPlay, and they knew that. I don’t understand why they didn’t test it with an actual iPhone, because when I use my iPhone it still fails to connect.
Now I have to bring my car back on another day just to get this addressed, which is very inconvenient. I have to take time out of my day, pay for a Lyft to leave the dealership, pay for another one to return, and miss out on a full day of work because my car has to be serviced again. This issue could have been properly diagnosed and fixed today if the correct steps had been taken, and it’s very disappointing that it wasn’t.
11/25/2025
John K. VERIFIED CUSTOMER
Professional, quick and easy.
11/24/2025
Robert B. VERIFIED CUSTOMER
Good service. Love clean look of service department