Bill was outstanding to work with. He was super helpful and answered all my questions.
1/23/2026
Nancy H. VERIFIED CUSTOMER
Suntrup is such a great company. They are very customer service oriented. Their mechanics are top notch. Thank you for am excellent experience!
1/23/2026
Martin E. VERIFIED CUSTOMER
Dave is the man
1/23/2026
Sajjad M. VERIFIED CUSTOMER
Unfortunately, this is the second time this location has wasted both my time and my money. A few months ago, I was told my car would be ready the same day around 5 PM. When I came at 5. I waited until 8 PM, only to be told the vehicle was not finished and would be ready the next day.
This most recent visit was even more frustrating. I came in for a simple oil change, yet my vehicle was there for nearly 8 hours and still was not ready. I was initially told it would be completed between 4:30 to 5:00 PM. At 4:01 PM, I received a text saying it would be ready around 6 PM. When I arrived at 6 PM, the receptionist informed me that my car had not even been touched.
Taking an entire day for a basic oil change with no transparency or accurate updates is unacceptable. Valvoline is a far better option and completes the same service quickly and honestly, which makes this experience even more disappointing.
You can also see my review for additional details. Because of these repeated experiences, you have not only lost me as a customer, but also my family members, and I have advised friends not to visit this location.
1/22/2026
James H. VERIFIED CUSTOMER
Ryan is always kind and considerate when I come in for service.
1/22/2026
Darlene R. VERIFIED CUSTOMER
Good job excellent customer service he deserve a raise.
1/22/2026
Tim K. VERIFIED CUSTOMER
Ryan was a complete professional.
1/22/2026
Annette M. VERIFIED CUSTOMER
I really appreciate the outstanding help that Ryan provided on my tire situation. He was very knowledgeable about what I needed and provided that help with a terrific smile!
1/22/2026
Julie H. VERIFIED CUSTOMER
My oil change took over 2 1/2 hours with no explanation.
We arrived very early, only one other car was in the bays, and there were 5 techs. Don't waste my time!
1/22/2026
Shynoina J. VERIFIED CUSTOMER
I given one quote over the phone. Charged a different price. Never have I had to pay separately for a filter or the disposal of the oil
1/22/2026
Linda B. VERIFIED CUSTOMER
Christian was very professional and kept me updated on how things were going. Was early for my appointment and still got me in.
1/22/2026
Keith D. VERIFIED CUSTOMER
David was excellent, kept me informed in a timely manner, he made the whole process easy. Thanks David!
1/21/2026
Robin L. VERIFIED CUSTOMER
The quote was lower than the final price we were charged. I was quoted between $240-$260 and it was over $300. The tire valve stem was missing a cap on the new tire and the wheel was dirty- my husband brought the car home and washed it in our garage. My husband had to ask for a cap. The car was not washed. A huge disappointment. We bought 3, yes 3 new Nissans within 2 weeks. I expected more.
Robin L
1/21/2026
Jon M. VERIFIED CUSTOMER
Shelby was perfect and provided great service. However, this is the second time a scheduled oil change and tire rotation has taken almost two hours, which is frustrating for an appointment that should be fairly routine.
1/21/2026
Latandra B. VERIFIED CUSTOMER
Very friendly and professional!
1/20/2026
Timothy D. VERIFIED CUSTOMER
I asked to have the full size spare rotated along with the other four tires and it was not rotated.
1/20/2026
James D. VERIFIED CUSTOMER
It was a bit confusing this morning...I knew the service was scheduled with a loaner and so dud Ryan...new system needs some work, but Ryan got it taken care of.
1/20/2026
Janice T. VERIFIED CUSTOMER
Ryan addressed my concerns and made sure a driver was able to get me to the service area to pick up my car when it was finished.
1/19/2026
Nathan S. VERIFIED CUSTOMER
Dave always helps us with good deals on service at Suntrup.
1/19/2026
Eric W. VERIFIED CUSTOMER
Great job. Ryan Thoele and team were fantastic and kept me informed during the process. Thanks again.