I paid for regular maintenance . At the end my car received an incomplete service . No tire rotation and I paid for that . Mr Nelson assured me the tire rotation was done , but I insisted it wasn’t.
They checked the videos and of course , the mediocrity of the technicians rises and they never did tire rotation .
Mr Nelson lied to me and the technicians are a bunch of mediocres. I’m wondering how many times on the past they did on my car an incomplete service??… where is the quality control of Toyota?… how many people have you been giving incomplete service ???
This **** !!
9/9/2023
Raul G. VERIFIED CUSTOMER
Prior to Nelson , I have called many Toyota places and they didn’t know what I kept asking . When I talked to Nelson he was very knowledgeable and knew what I was talking about immediately. He is a good service advisor there ain’t many advisors like Nelson. Thank you.
9/9/2023
Olga P. VERIFIED CUSTOMER
OK. It’s convenient for me to use your dealership.
9/8/2023
Jesenia M. VERIFIED CUSTOMER
Jason was extra polite & helpful
9/8/2023
April M. VERIFIED CUSTOMER
I took my vehicle again and got a rental. I have been taking it because sometimes it takes longer to start and it doesn’t mark the gas mileage correctly. Gordon Li is my advisor. I get a rental while my car is in the shop for 2 days. Gordon is asking questions about the starting never mentioning the issue of the gas mileage. Finally he is reminded and he seems to have no idea what we are talking about. I check my papers and it is in there. Apparently the issue cannot be duplicated. Neither of the isssues. At this point I just want my car. I go and they want to charge me the rental. Both managers are there and Gordon isn’t. Honestly the only good service I received was from the cashier.
9/8/2023
Sheldon L. VERIFIED CUSTOMER
Everything went smoothly Thank you
9/8/2023
Zhonghui W. VERIFIED CUSTOMER
Gordon timely informed parts that needed replacement and was able to address the issue on the spot. One improvement needed is that Gordon should have written in the three year service contract explicitly as 2 year plus one additional year. Thanks.
9/8/2023
Alice L. VERIFIED CUSTOMER
Thank you
9/8/2023
Rowena G. VERIFIED CUSTOMER
Great CS and fast repairs.
9/8/2023
Shirley L. VERIFIED CUSTOMER
Emilio is the best.
9/8/2023
Alice T. VERIFIED CUSTOMER
Service is supper good
9/8/2023
Priscilla G. VERIFIED CUSTOMER
Friendly customer service
9/7/2023
Elizabeth J. VERIFIED CUSTOMER
Great. Thanks.
9/7/2023
Pete Y. VERIFIED CUSTOMER
Gordon was great! Him and John made this repair experience one of the best ever!
9/7/2023
Kathryn B. VERIFIED CUSTOMER
Fine on every thing
9/7/2023
Alexandra M. VERIFIED CUSTOMER
I am always completely satisfied with the amazing customer service! Jason is always efficient and explains everything in detail.
9/7/2023
Ronald Cecil. VERIFIED CUSTOMER
Thanks
9/6/2023
Minh N. VERIFIED CUSTOMER
Supper help, instead of 3 hrs as usual service ( last ), this time only 1hr 30 minutes,
9/6/2023
Craig B. VERIFIED CUSTOMER
Prompt and courteous service from Todd and all other staff encountered.