I had a very unpleasant experience with Di Wu today. He failed to provide detailed explanations and proceeded to exhibit demeaning behaviors towards customer. At one point he stopped answering me, walked away and began shaking his head. The professionalism needed for his position was lacking. Service manager David replaced him and was able to explain the matter to me thoroughly.
9/10/2023
Jesus S. VERIFIED CUSTOMER
Buen servicio grasias
9/10/2023
Norm L. VERIFIED CUSTOMER
Excellent service as always!
9/10/2023
Joshua P. VERIFIED CUSTOMER
5+ hrs change a flat.
9/10/2023
Mayte F. VERIFIED CUSTOMER
Isaac was very kind and provided great customer service.
9/10/2023
Alex R. VERIFIED CUSTOMER
Ramon and team was great. My vehicle was in and out faster than I had thought. Great customer service and care.
9/9/2023
John O. VERIFIED CUSTOMER
Todd has been my/our service manager for many years and we trust his decisions!
9/9/2023
Victor S. VERIFIED CUSTOMER
Great customer service
9/9/2023
Cheuk C. VERIFIED CUSTOMER
Good service
9/9/2023
Russell M. VERIFIED CUSTOMER
i was mostly good. Service was as expected and promt. 2 things were problemaytic. Please put battery terminal covers back on. Someone uncapped them, how annoying.
More importantly, someone tried to wipe a big bird poop splatter and left some minor scratches that I otherwise wouldnt have had go polish out if I had been the one to clean the debris.
9/9/2023
Allan B. VERIFIED CUSTOMER
Nelson Samson is very fast and efficient in the disposal of my transaction. Same thing with the people in the service department.
9/9/2023
David C. VERIFIED CUSTOMER
This person did not serve me well at all, he did not give good information to the one who checked my car and he answered me very badly. I hope that the next time I get to my next service, he does not attend to me, thank you
9/9/2023
Gio M. VERIFIED CUSTOMER
I paid for regular maintenance . At the end my car received an incomplete service . No tire rotation and I paid for that . Mr Nelson assured me the tire rotation was done , but I insisted it wasn’t.
They checked the videos and of course , the mediocrity of the technicians rises and they never did tire rotation .
Mr Nelson lied to me and the technicians are a bunch of mediocres. I’m wondering how many times on the past they did on my car an incomplete service??… where is the quality control of Toyota?… how many people have you been giving incomplete service ???
This **** !!
9/9/2023
Raul G. VERIFIED CUSTOMER
Prior to Nelson , I have called many Toyota places and they didn’t know what I kept asking . When I talked to Nelson he was very knowledgeable and knew what I was talking about immediately. He is a good service advisor there ain’t many advisors like Nelson. Thank you.
9/9/2023
Olga P. VERIFIED CUSTOMER
OK. It’s convenient for me to use your dealership.
9/8/2023
Jesenia M. VERIFIED CUSTOMER
Jason was extra polite & helpful
9/8/2023
April M. VERIFIED CUSTOMER
I took my vehicle again and got a rental. I have been taking it because sometimes it takes longer to start and it doesn’t mark the gas mileage correctly. Gordon Li is my advisor. I get a rental while my car is in the shop for 2 days. Gordon is asking questions about the starting never mentioning the issue of the gas mileage. Finally he is reminded and he seems to have no idea what we are talking about. I check my papers and it is in there. Apparently the issue cannot be duplicated. Neither of the isssues. At this point I just want my car. I go and they want to charge me the rental. Both managers are there and Gordon isn’t. Honestly the only good service I received was from the cashier.
9/8/2023
Sheldon L. VERIFIED CUSTOMER
Everything went smoothly Thank you
9/8/2023
Zhonghui W. VERIFIED CUSTOMER
Gordon timely informed parts that needed replacement and was able to address the issue on the spot. One improvement needed is that Gordon should have written in the three year service contract explicitly as 2 year plus one additional year. Thanks.